Gavin Reeder
Celina,TX
Summary
Bring 7+ years of retail experience with recent Assistant Operational Manager work and readiness to take on any customer or business challenge. Focused on maximizing efficiency and sales with diligent attention to critical details and daily demands. Top-notch work ethic with strong organizational, communication and planning abilities.
Overview
9
9
years of professional experience
Work History
Convenience Store Clerk
Brookshire's Grocery
Celina, TX
08.2022 - Current
- Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Received deliveries, scanned packages and updated orders in internal database.
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Assistant Operations Manager
Brookshire's Grocery
Celina, TX
12.2020 - 08.2022
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Recruited qualified candidates to bolster department operations and increase productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Developed company budgets and reported total profits and losses annually.
- Coordinated meetings with vendors and negotiated contract terms.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Created effective business plans to focus strategic decisions on long-term objectives.
Assistant Store Manager
Dollar General
Aubrey, TX
07.2019 - 12.2020
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Coached and developed store associates through formal and informal interactions.
Grocery Manager
Brookshire's Grocery
Celina, TX
05.2017 - 07.2019
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Delegated work to staff, setting priorities and goals.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Science - Psychology
University of North Texas
Denton, TX05.2023
Associate of Arts -
Collin County Community College District
Plano, TX05.2022
High School Diploma -
Celina High School
Celina, TX05.2017
Skills
- Picking and Processing
- Storage Organization
- Product Identification
- Cash Register Operations
- Honest and Dependable
- Detail-Oriented
- Policies and Procedures
- Customer Transactions
- Pricing and Markdowns
- Staff Supervision
- Cooperative Attitude
- Employee Training
- Honest and Ethical
- Problem Solving
- Relationship Building
- Active Listening
- Team Leadership
Timeline
Convenience Store Clerk
Brookshire's Grocery
08.2022 - Current
Assistant Operations Manager
Brookshire's Grocery
12.2020 - 08.2022
Assistant Store Manager
Dollar General
07.2019 - 12.2020
Grocery Manager
Brookshire's Grocery
05.2017 - 07.2019
High School Diploma -
Celina High School
Associate of Arts -
Collin County Community College District
Bachelor of Science - Psychology
University of North Texas