Gavril Sosunov

• Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
• Communicated with patients and healthcare workers in both English and [Language].
• Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
• Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
• Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
• Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
• Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.

• Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
• Communicated with patients and healthcare workers in both English and [Language].
• Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
• Improved patient satisfaction by providing timely and efficient medical transportation services.
• Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
• Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.

Perform over 250 pick up a day using my company drivers.

• Directed dispatching, routing, and tracking of 35 fleet vehicles.
• Ensured compliance with local, state, and federal regulations related to emergency communications.
• Answered phone calls and responded to customer emails.
• Assisted clients with luggage and personal belongings, demonstrating professionalism and excellent customer service skills.
• Enhanced customer satisfaction by providing timely and efficient transportation services for various events and occasions including Access a Ride trips
• Mapped efficient routes with minimal disruption to passengers or schedules.
• Developed deep knowledge of local routes and area destinations.
• Assisted elderly and disabled passengers entering and exiting shuttle.

• Supervised team of 35 employees and provided training focused on maximizing overall performance.
• Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
• Directed dispatching, routing, and tracking of 40+ fleet vehicles.
• Managed 8+ dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.

• Directed dispatching, routing, and tracking of 40+ fleet vehicles.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.