Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gay Ann Jordan

Huber Heights,United States

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Office/Medical Assistant

PriMed Physicians
04.2023 - Current
  • Enhanced patient experience by maintaining a welcoming and organized front office environment.
  • Demonstrated adaptability when faced with unexpected changes or challenges in daily operations.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Collected deductibles and copays to post money to patient accounts.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.

Appeals Specialist

CareSource
05.2018 - 04.2023
  • Expedited resolution times for appeals cases by efficiently managing workload and prioritizing urgent matters.
  • Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
  • Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Community Health Worker

CareSource
05.2016 - 05.2018
  • Promoted access to healthcare services for underprivileged populations through community outreach efforts.
  • Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.

Prior Authorization Specialist

CareSource
06.2010 - 04.2016
  • Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.

Education

Associate of Applied Science - Administrative Medical Assistant

Southwestern College of Busiess
Dayton, OH
06.1990

Skills

  • HIPAA Compliance
  • Insurance Verification
  • Document Management
  • Medical Terminology
  • Electronic Medical Records
  • Reliable team player
  • Recording medical histories
  • Appointment management

Certification

Certificate of completion, Individual Excellence, Sinclair Workforce Development, 2020

Certificate of completion, Keys to Effective Communication, Sinclair Workforce Development, 2020

Certificate of completion, HIPAA Compliance, Sinclair Workforce Development, 2015

Timeline

Front Office/Medical Assistant

PriMed Physicians
04.2023 - Current

Appeals Specialist

CareSource
05.2018 - 04.2023

Community Health Worker

CareSource
05.2016 - 05.2018

Prior Authorization Specialist

CareSource
06.2010 - 04.2016

Associate of Applied Science - Administrative Medical Assistant

Southwestern College of Busiess

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Gay Ann Jordan