Hi, I’m
Gay Ann Jordan
Certified Community Health Worker
Huber Heights,United States
Summary
Dedicated and compassionate Community Health Worker with professional experience in healthcare coordination and patient outreach. Proven ability to build trust with patients and families, support health maintenance and facilitate referrals to health and social services. Skilled in navigating healthcare systems, addressing gaps in care, and collaborating with providers to ensure optimal patient outcomes. Committed to upholding organizational values and promoting a culture of safety and excellence.
Overview
24
years of professional experience
2
Certification
Work History
Kettering Health - Dayton
Community Health Worker
05.2024 - Current
Job overview
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
PriMed Physicians
Front Office/Medical Assistant
04.2023 - 05.2024
Job overview
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Demonstrated adaptability when faced with unexpected changes or challenges in daily operations.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Collected deductibles and copays to post money to patient accounts.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
CareSource
Appeals Specialist
05.2018 - 04.2023
Job overview
- Expedited resolution times for appeals cases by efficiently managing workload and prioritizing urgent matters.
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
CareSource
Community Health Worker
05.2016 - 05.2018
Job overview
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
CareSource
Prior Authorization Specialist
06.2010 - 04.2016
Job overview
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
Premier Health Miami Valley Hospital
Health Unit Coordinator
02.2008 - 05.2010
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Wright State Physicians Inc.
Medical Office Assistant/Scheduler
03.2001 - 05.2007
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Coordinated with ancillary departments such as radiology and laboratory services for efficient surgical planning.
- Enhanced clinic workflow by efficiently coordinating surgery schedules and resources.
Education
Southwestern College of BusiessDayton, OH
Associate of Applied Science from Administrative Medical Assistant
06.1990
Skills
- Patient Outreach & Health Maintenance
- Care Coordination & Gap Closure
- EPIC EMR Documentation
- HIPAA Compliance & Confidentiality
- Communication & Interpersonal Skills
- Multi-Tasking & Time Management
- Team Collaboration & Support
- Appointment management
Certification
Certified Clinical Medical Assistant (CCMA)
National Healthcareer Association (NHA)
Certified: June 2025
Certification #E8P4Y8N9
Certified Community Health Worker (CCHW)
State of Ohio Board of Nursing
Certified: December 2024
License #CHW.002760
Timeline
Community Health Worker
Kettering Health - Dayton
05.2024 - Current
Front Office/Medical Assistant
PriMed Physicians
04.2023 - 05.2024
Appeals Specialist
CareSource
05.2018 - 04.2023
Community Health Worker
CareSource
05.2016 - 05.2018
Prior Authorization Specialist
CareSource
06.2010 - 04.2016
Health Unit Coordinator
Premier Health Miami Valley Hospital
02.2008 - 05.2010
Medical Office Assistant/Scheduler
Wright State Physicians Inc.
03.2001 - 05.2007
Southwestern College of Busiess
Associate of Applied Science from Administrative Medical Assistant
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