Gayathri Pandiyan
San Antonio,TX
Summary
Dynamic and detail-oriented Salesforce Administrator with four years of hands-on experience driving business efficiency and optimizing system performance on the Salesforce platform. Proven expertise in Salesforce platform management and CRM optimization, leveraging comprehensive knowledge of system customization to enhance user experience and operational efficiency. Strong understanding of process automation, data integrity, and user training techniques ensures seamless adoption and utilization of Salesforce solutions across teams. Committed to delivering innovative solutions that align with organizational goals and improve overall productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Carenet Healthcare
02.2024 - 03.2026
- Supported day-to-day Salesforce operations, including user creation, access troubleshooting, and resolving permission-related issues.
- Managed and optimized the security model by configuring profiles, permission sets, roles, and sharing rules to ensure proper access across the organization.
- Built and maintained Flows, validation rules, workflows, email alerts, and other declarative automations to streamline processes and improve system efficiency.
- Created, enhanced, and maintained reports and dashboards to provide actionable insights for business users and leadership.
- Performed data imports, exports, and cleanup using Data Loader and XL Connector to maintain data accuracy and integrity.
- Played a key role in migration projects, contributing to data preparation, validation, and deployment activities.
- Played a major role in Salesforce integrations with Microsoft Dynamics 365, converting client accounts to a program structure to facilitate seamless invoice generation for the billing team.
- Played a major role in the Salesforce 2.0 project, cleaning up Accounts, Contacts, Leads, and Opportunities to ensure data consistency and support efficient operations.
- Collaborated closely with stakeholders and IT teams to troubleshoot issues, implement enhancements, and ensure a smooth user experience across the platform.
Varsity Tutor, Salesforce Admin Tutor
11.2023 - 02.2024
- Conducted coaching sessions for students, focusing on Salesforce concepts to enhance their understanding and hands-on experience.
- Facilitated weekly one-on-one meetings to gather individual feedback and address any questions or concerns.
Moving On IT, Independent Contractor Salesforce Administrator
12.2023 - 01.2024
- Managed standard and custom objects, fields, record types, page layouts, reports, and dashboards.
- Built and supported Sales Cloud and Service Cloud implementations.
- Developed and maintained declarative automations, including Flows, validation rules, and email alerts.
- Performed data imports, exports, and cleanup using Data Loader to ensure data accuracy.
- Tested configurations in Sandbox environments and deployed updates to production.
- Maintained comprehensive documentation for system processes and integrations.
- Provided day-to-day user support, troubleshooting Salesforce issues to ensure operational continuity.
Parker Dewey, Independent Consultant
08.2023 - 11.2023
- Managed a Florida-based client, overseeing the setup of a sales engagement tool and providing ongoing assistance.
- Improved and modified the client's existing business processes for greater efficiency and effectiveness.
- Demonstrated expertise in automating business processes through the implementation of Workflows and Flows.
- Conducted data cleansing using Data Loader, ensuring data quality by verifying integrity and enhancing completeness.
- Extensive experience with Conga Composer, proficiently utilizing the tool to generate quote and invoice templates.
- Designed and developed Visualforce pages based on business requirements.
Climb Hire, Salesforce Administrator
03.2023 - 08.2023
- Proficient in Sales Cloud, Service Cloud, and Experience Cloud administration.
- Demonstrated expertise in user management, implementing role hierarchies, sharing rules, and record-level permissions.
- Established and optimized data relationships through lookup and master-detail relationships, enhancing overall data connectivity.
- Executed successful data migration projects using Salesforce Data tools, such as the Data Import Wizard and Data Loader.
- Developed customized reports and dynamic dashboards to facilitate comprehensive data analysis.
- Distinguished record with 8 Super badges, showcasing hands-on Salesforce administration skills.
- Attained the prestigious Trailhead Ranger Rank, signifying a high level of proficiency in Salesforce technologies.
- Utilized collaboration tools such as Zoom and Slack for effective communication within cross-functional teams.
Intelogik Solutions, Salesforce Admin & Developer
01.2022 - 01.2023
- Worked on administration tasks such as Creating Users, custom Profiles, custom Profiles, organizing Role hierarchy and setting up Field-level and object-level security, Page layout Assignment, Record types, and Managing custom fields, Approval process, Reports, and Dashboard.
- Strong understanding of automation tools such as process builder, workflow, and Lightning Flows.
- Experience in Salesforce Securities - Roles, Profiles, Permission Sets, Sharing Rules, and User Management.
- Implemented Salesforce automation using web-to-case forms, email-to-case, assignment rules, auto-response rules, and escalation rules.
- Worked extensively with Lightning Web Components (LWC), Apex classes, Visualforce pages, and Apex triggers to fulfill various functional requirements in the Salesforce application.
Cognizant Technology Solution, ETL Developer
Chennai, India
01.2013 - 11.2015
- As an ETL Developer, I possess valuable experience utilizing Informatica and SQL Server to manage production and support jobs successfully. My primary focus revolves around providing a seamless user experience for ETL processes. This entails designing and implementing efficient workflows, executing data transformations and migrations, and diligently monitoring the performance of the ETL system.
Education
Bachelor of Information Technology -
Kumaraguru College of Technology, Anna University
India05-2012
Skills
- Salesforce customization
- User administration
- Workflow management
- Process automation
- XL Connector
- Microsoft Dynamic 365
- Visualforce Page
- LWC
- Informatica
- SQL
Certification
- 1. Salesforce Certified Administrator (SCA)
- 2. Salesforce Certified Platform App Builder Certification
- 3. Salesforce Associate
- 4. Salesforce Advance Administrator
- 5. Salesforce Agentforce Specialist
Timeline
Carenet Healthcare
02.2024 - 03.2026
Moving On IT, Independent Contractor Salesforce Administrator
12.2023 - 01.2024
Varsity Tutor, Salesforce Admin Tutor
11.2023 - 02.2024
Parker Dewey, Independent Consultant
08.2023 - 11.2023
Climb Hire, Salesforce Administrator
03.2023 - 08.2023
Intelogik Solutions, Salesforce Admin & Developer
01.2022 - 01.2023
Cognizant Technology Solution, ETL Developer
01.2013 - 11.2015
Bachelor of Information Technology -
Kumaraguru College of Technology, Anna University