GAYBRIEL PAYTON
Atlanta,Georgia
Summary
Customer-focused support professional with experience providing technical assistance, client support, account management, and issue resolution in fast-paced environments. Skilled in troubleshooting user issues, analyzing customer concerns, documenting solutions, and collaborating across teams to ensure timely resolution. Experienced supporting end users through phone, email, and virtual communication channels while delivering exceptional customer service. Proficient with Microsoft Office 365, Microsoft Teams, CRM platforms, ticket documentation, and business application support.
Overview
6
6
years of professional experience
Work History
Sales Manager
Topgolf
10.2025 - Current
- Serve as primary point of contact for customer inquiries, issue resolution, and account support.
- Manage high-volume communications while maintaining exceptional customer satisfaction.
- Investigate customer concerns, identify root causes, and coordinate with internal departments to resolve issues efficiently.
- Document customer interactions and maintain accurate records within CRM systems.
- Utilize Microsoft Office applications and digital communication tools to support daily business operations.
Director of Client Relations
United Hospitality
03.2023 - 10.2025
- Supported 40+ client accounts by providing timely issue resolution, operational support, and customer assistance.
- Managed customer requests through phone, email, and virtual meetings.
- Investigated service concerns, documented findings, and coordinated with internal teams to achieve successful outcomes.
- Maintained detailed records of customer interactions, project updates, and resolution activities.
Sales Manager
Sanderson Farms
08.2020 - 02.2023
- Supported customers and business partners by resolving account concerns and responding to operational inquiries.
- Managed customer communications, documented service requests, and coordinated issue resolution across departments.
- Utilized business systems and reporting tools to support daily operations and customer requests.
Education
Bachelor of Business Administration - undefined
Jackson State University
Skills
- Customer Technical Support
- Help Desk Support
- End User Support
- Incident Documentation
- Ticket Management
- Microsoft Office 365
- Microsoft Teams
- Password Resets & User Support
- Troubleshooting & Problem Resolution
- Customer Relationship Management (CRM)
- Service Request Management
- Business Application Support
- Cross-Functional Collaboration
- Call Handling & Phone Support
- OneDrive
- CRM Systems
- User Account Support
- Ticket Documentation
- Windows Environment
- Virtual Collaboration Tools
- Email & Phone Support
Languages
Spanish
Elementary
Timeline
Sales Manager
Topgolf
10.2025 - Current
Director of Client Relations
United Hospitality
03.2023 - 10.2025
Sales Manager
Sanderson Farms
08.2020 - 02.2023
Bachelor of Business Administration - undefined
Jackson State University