Gaybrielle Priest
St. Louis,MO
Overview
10
10
years of professional experience
Work History
Early Out/ Self Pay Collector Agent
Conifer Health Solutions
Saint Ann, MO
- Handle all inbound and outbound collections calls regarding medical bills
- Educate customers on balances owed and attempt to collect
- Update any insurance information not previously reported to attempt to collect
- Update deceased accounts and purge accounts that have been resolved
- Resolve any complaints and escalate appropriately
- Report resolved accounts to all credit bureaus
- Establish payment plans and secure payments via payment systems
- Use all skip tracing programs to locate delinquent accounts with no contact
- Establish rapport with delinquent customers to understand how best to help resolve past due accounts
- Strive to meet and exceed all team and individual performance goals
- Adapt to changes in policies and continue education on all laws related to collections
- Notate all accounts thoroughly upon account review and customer encounters.
Assistant Manager
One Main Finanical
9120 Overland Plaza, Overland, MO 63114
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strong working relationships with staff, fostering a positive work environment
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Sr. Collections Specialist
One Main Financial
Overland, MO
10.2016 - Current
- Manage and resolve delinquent accounts
- Use appropriate curing tools to bring delinquent accounts current
- Negotiate past due balances and setup payment arrangements
- Communicate effectively with delinquent account holders
- Accurately notate all accounts with up to date communication history
- Educate account holders on Hardship Tool options available
- Update delinquency projection reports daily using Microsoft Excel
- Make Multiple daily outbound call attempts on delinquent accounts to secure payment arrangements
- Effectively communicate delinquency goal metrics to team members
- Send monthly collection letters to all past due accounts
- Effectively skip trace accounts for active phone numbers and places of employment using search engines (TLOP/ Work Number / Lexus Nexus
- Develop new collections strategies and training materials for new team members
- As a final resort file repossession submissions
- Make daily query call routes based on days of delinquency and urgency
- Purge all records and file appropriately
- Follow and Adhere to all FDCPA guidelines
- Continue education on new laws implemented concerning collections practices.
Late Stage Collections
US Bank
Olivette, MO
05.2014 - 10.2016
- Place outbound calls on accounts 90 – 120 days past due
- Setup payment arrangements to cure past due accounts
- Determine reason for delinquency to provide best payment arrangements
- Offer hardship tools to assist customers in bringing past due accounts current
- Educate customers on collections activity and credit reporting
- Meet and exceed collections goals and metrics monthly for bonus opportunities.
Education
Accounting/ Business Administration -
University of Missouri-Saint Louis
06.2024
General Education -
Valley Park High School
05.2008
Skills
- Payment Processing
- Credit analysis
- Debt Negotiation
- Financial Counseling
- Motivation Techniques
- Skip Tracing
- Empathy and Tactfulness
- Patience and Persistence
- Call center experience
- Stress Tolerance
- Client Relations
- Customer research
- Performance Improvements
- Negotiation
- Account Management
References
Available Upon Request
Timeline
Assistant Manager
One Main Finanical
06.2023 - Current
Sr. Collections Specialist
One Main Financial
10.2016 - Current
Late Stage Collections
US Bank
05.2014 - 10.2016
Early Out/ Self Pay Collector Agent
Conifer Health Solutions
Accounting/ Business Administration -
University of Missouri-Saint Louis
General Education -
Valley Park High School