GAYLA COX
Phoenix,AZ
Summary
Versatile healthcare professional with 39 years of experience spanning emergency services, chronic disease management, and community health. Expertise in case management includes enhancing care delivery processes, conducting thorough assessments, and leading initiatives that promote patient safety and wellness through effective communication and education.
Overview
1
1
Certification
29
29
years of professional experience
Work History
RN CASE MANAGER
DIGNITY HOSPICE
Phoenix, AZ
05.2026 - Current
- Monitored client progress and adjusted care plans to meet individual needs.
- Assessed client situations to identify suitable services and resources.
- Identified barriers to client success and implemented strategies to facilitate support and access to services.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Built relationships with community service providers and stakeholders to improve resource access for clients.
- Guided staff on effective strategies for managing challenging client behaviors to improve care delivery.
- Consulted with staff on resolution of complex service issues.
- Adhered to ethical standards, ensuring protection of clients' confidential information.
RN, CASE MANAGER
ASPEN HOSPICE
12.2025 - Current
- Managed case management for end-of-life care across diverse age groups, including pediatrics and geriatrics.
- Collaborated with local hospitals and care facilities to coordinate care and facilitate patient transfers; performed chart audits and addressed adverse drug reactions.
- Lead charge nurse duties and oriented new staff.
- Responded to after-hours and weekend calls as a registered nurse.
INTERVENTIONAL RADIOLOGY RN, CASE MANAGER
SUMMIT HEALTHCARE
07.2023 - 11.2025
- Administered procedural sedation to ensure patient comfort and safety during interventional radiology procedures.
- Obtained necessary orders and images for radiology procedures to support accurate diagnosis.
- Collaborated with outside specialty clinics to coordinate patient treatment and optimize care pathways.
- Conducted comprehensive medical chart reviews to ensure thorough understanding of patient histories and treatment plans.
- PERFORMS MEDICATION RECONCILIATION AND ALLERGY LIST WITH PATIENT
- COMMUNICATES COLLABORATIVELY WITH INTERNAL & EXTERNAL DEPARTMENTS
RN CASE MANAGEMENT
WHITERIVER INDIAN HEALTH SERVICE
02.2023 - 04.2025
- DEPT. OF PREVENTIVE MEDICINE - PUBLIC HEALTH HOME SERVICES
- Executed discharge planning and case management for tracking and treatment of sexually transmitted infections, preventing hospitalizations, falls, and emergency room visits.
- Coordinated care initiatives with local, county, and state agencies, enhancing community health outcomes.
- Collaborated with clinical applications coordinators to recommend improvements to EHR templates for better documentation.
- Received recognition from peers for outstanding customer service.
- Attended health conferences and community awareness events.
- Engaged in self-directed learning through online platforms and attendance at live conferences to enhance professional knowledge
CASE MANAGEMENT, EDUCATION NURSE SPECIALIST
WHITERIVER INDIAN HEALTH SERVICE
07.2020 - 02.2023
- Provided chronic disease and diabetes self-management education to interdisciplinary team members, clients, and caregivers, promoting health awareness through public outreach.
- Collaborated with providers and interdisciplinary team members to promote wellness by evaluating clients for risks of hyper and hypoglycemia.
- Coordinated with primary care providers and pharmacists for medication reconciliation and management, ensuring the appropriateness of medication regimens based on clients' diabetes control and lifestyle.
- Provided diabetes education services in outpatient and inpatient settings.
- TELE-HEALTH VISITS FOR PREVENTION OF PANDEMIC EXPOSURE FOR BOTH CLIENTS AND STAFF
RN, CM, CDCES- HOME BASED PRIMARY CARE
VETERANS HEALTH ADMINISTRATION
Phoenix, AZ
04.2016 - 07.2020
- Telephone and in person triage
- Collaborated with providers and interdisciplinary team members to promote wellness, enhance discharge planning, and prevent hospitalizations, falls, and emergency room visits.
- Medication reconciliation, management and monitoring
- Coordinated care with community providers and agencies, ensuring comprehensive patient support and continuity of care.
- Educated patients and families on health management and post-discharge care.
RN, CM, CDCEs
WHITERIVER INDIAN HEALTH SERVICE
WHITERIVER, AZ
12.2002 - 04.2016
- Led team in developing and implementing hyperglycemia policy and procedure using basal-bolus insulin therapy, enhancing patient discharge planning and care continuity.
- Managed inpatient care for diverse patient populations, including pediatrics, adults, geriatrics, obstetrics, and post-surgery cases, ensuring tailored treatment plans for each demographic.
- Promoted health awareness through public service radio announcements, newsletter articles, and participation in community health care conferences, increasing public engagement in health initiatives.
RN, CASE MANAGEMENT
RTA HOSPICE
LAKESIDE, AZ
12.2000 - 12.2002
- Case management and end-of-life care for pediatric to geriatric age range patients.
- Collaborated with local and non-local hospitals and care facilities to coordinate patient care and facilitate transfers.
- Conducted case management visits in home and facility settings to assess patient needs and create tailored care plans.
- Lead charge RN responsibilities and oriented new staff to enhance team integration.
RN EMERGENCY ROOM
SUMMIT HEALTH CARE
SHOW LOW, AZ
06.1997 - 12.2000
- Directed charge RN duties and trained new staff to enhance team readiness.
- Collaborated with inpatient units to streamline patient admissions.
- Coordinated case management with air and ground ambulances for efficient patient transfers.
- Administered conscious sedation to patients during procedures.
- Ensured SBAR process for safe transfer of patient whether within the facility or transfers
Education
ASSOCIATE DEGREE - RN
NORTHLAND PIONEER COLLEGE
HOLBROOK, AZ05-1997
DIPLOMA -
SNOWFLAKE HIGH SCHOOL
SNOWFLAKE, AZ05-1985
Skills
- Medication reconciliation
- Chart auditing
- Electronic Health Records
- Care planning
- Resource management
- Collaborative care
- Interdisciplinary collaboration
- Community Engagement
- Family advocacy
- Effective communication
- Conflict resolution
- Extensive healthcare experience
Certification
April 2026- Nursing License AZ RN098501, NPI 1326358300
ACTIVITIES
12 years of volunteer community service as an EMT. Town of Taylor Woman of the Year award for outstanding community service. I'm passionate about sending time with my family, friends, and participating in outdoor activities.
Timeline
RN CASE MANAGER
DIGNITY HOSPICE
05.2026 - Current
RN, CASE MANAGER
ASPEN HOSPICE
12.2025 - Current
INTERVENTIONAL RADIOLOGY RN, CASE MANAGER
SUMMIT HEALTHCARE
07.2023 - 11.2025
RN CASE MANAGEMENT
WHITERIVER INDIAN HEALTH SERVICE
02.2023 - 04.2025
CASE MANAGEMENT, EDUCATION NURSE SPECIALIST
WHITERIVER INDIAN HEALTH SERVICE
07.2020 - 02.2023
RN, CM, CDCES- HOME BASED PRIMARY CARE
VETERANS HEALTH ADMINISTRATION
04.2016 - 07.2020
RN, CM, CDCEs
WHITERIVER INDIAN HEALTH SERVICE
12.2002 - 04.2016
RN, CASE MANAGEMENT
RTA HOSPICE
12.2000 - 12.2002
RN EMERGENCY ROOM
SUMMIT HEALTH CARE
06.1997 - 12.2000
ASSOCIATE DEGREE - RN
NORTHLAND PIONEER COLLEGE
DIPLOMA -
SNOWFLAKE HIGH SCHOOL