Gayla Melton
Hennessey,OK
Summary
Licensed injury claim adjuster with excellent documention, legal and compliance standards with a deep understanding of customer importance and response.
Overview
29
29
years of professional experience
Work History
Self Employed Claim Evaluator
Myself
HENNESSEY, Oklahoma
09.2014 - 01.2019
- Researched and analyzed information into briefing papers, reports and project papers.
- Collected data by identifying information sources and designing survey and collection methods.
- Used database to research, gather, analyze and present data.
- Prepared reports by collecting, analyzing and summarizing information.
- Resolved retrieval problems by customizing design to meet requirements.
- Identified project requirements by establishing personal rapport with potential and existing clients.
Senior Claims Specialist
Allstate Insurance Company
, California
08.1989 - 12.2013
- Followed up with customers on unresolved issues.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted full claim investigations and reported updates and legal actions.
- Reported policy changes and company conditions affecting customer satisfaction.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Addressed all legal and represented concerns, offers, liability decisions, demands and offers.
Education
Senior Claims Law Associate - Claims Law
American Educational Institute
Basking Ridge, NJ04.2007
High School Diploma -
Hennessey High School
Hennessey, OK06.1973
Skills
- Compliance Regulations
- Excellent organization skills
- Project completion and timeliness
- Quality Control Data Compilation
- Problem Anticipation and Resolution
- Adaptability and Flexibility
- Quality Assessments
- Customer Needs Assessments
Accomplishments
- Documented and resolved Department of Insurance complaints which led to zero professional compliance fines/fee.
- Collaborated with team of 7 to develope a system to alleviate/avoid non-compliance issues.
- Trained and reviewed new members to the team and worked their work loads when they had to be out of the office.
Timeline
Self Employed Claim Evaluator
Myself
09.2014 - 01.2019
Senior Claims Specialist
Allstate Insurance Company
08.1989 - 12.2013
Senior Claims Law Associate - Claims Law
American Educational Institute
High School Diploma -
Hennessey High School
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