Gayla Milam

Responsibilities include managing the complex process of monitoring biologic therapies for patients, involving coordination of appointments patient education, and liaison with healthcare providers and insurance companies. Key responsibilities include obtaining and maintaining prior authorizations, managing patient assistance programs, ensuring adherence to treatment protocols, and providing patient education on medication usage and side effects.

• Completed maternity benefits for pregnant patients and responsible for communicating financial obligations
• Responsible for scheduling patients for the entirety of pregnancy across multiple physician schedules
• Responsible for collection and entry of payments to patient account

• Responsible for patient relations such as appointment scheduling, collecting copayments, prioritizing FMLA paperwork
• Responsible for coordinating patient intake in accordance with doctors and staff
• Completed tasks to optimize patient-centered care

• Responsible for coordinating the front office by delegating tasks, handling patient affairs, scheduling, and efficient workflow
• Responsible for training new hires and facilitating new employee transitioning

• Supervised front office staff, medical assistant, and medical records personnel
• Maintained multiple provider schedules while verifying insurance, upholding intake, and overall front office responsibilities

• Responsible for front office functions such as insurance verification, intake and checkout of patients
• Completed insurance benefits, ordering supplies, maintained two physician schedules
• Supervised front office staff to ensure optimal daily workflow and intake of patients