Gayla Stiggers
Lubbock,TX
Summary
I am a skilled Direct Service Provider and Cosmetologist with a track record of delivering exceptional care and over 20 years of customer service, demonstrated at Daybreak Community Services and leading salons. Excelled in critical thinking and social enrichment, enhancing client satisfaction and quality of life. Achieved notable client retention through attentive service and professional excellence.
Overview
21
21
years of professional experience
Work History
Direct Service Provider
Daybreak Community Services
4620 71st Street #71 Lubbock,Tx 79424
05.2009 - Current
- Entrusted to handle confidential and sensitive situations in professional matter.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Cosmetologist
JCPenney Salon
6002 Slide Road Lubbock,Tx 79424
02.2008 - Current
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Offered professional cuts, color services and extensions to salon customers.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Cosmetologist
MasterCuts - Regis
6002 Slide Road Lubbock,Tx 79407
12.2003 - 02.2008
- Processed payments, entering sales in register for prompt customer service.
- Distributed business cards outside of salon to generate new business.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
Education
Lubbock High School
Lubbock, TXSkills
- First Aid and Safety
- Deliver Exceptional Care
- Attentive to People
- Social Enrichment
- Problem Identification
- Critical Thinking
- Customer Service
Timeline
Direct Service Provider
Daybreak Community Services
05.2009 - Current
Cosmetologist
JCPenney Salon
02.2008 - Current
Cosmetologist
MasterCuts - Regis
12.2003 - 02.2008
Lubbock High School