Gayla Vogel
Edwardsburg,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple patients with multiple patient assistance programs and grants simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Oncology Financial Navigator
Elkhart Clinic
03.2015 - Current
- Helped clients make informed decisions about financial concerns regarding their treatment costs by helping them find potential ways to help offset costs through programs such as patient assistance.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Submitted claims to patient assistance programs and processed payments from both the pharmacy and drug rebate program.
Receptionist and Certified Medical Coder
Dr. Stephen Kennedy DO LLC
03.2008 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted clinical staff with their needs.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Assisted with billing.
Office Manager
Brewton/Abbey Insurance
08.1985 - 08.1997
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- I was licensed for Property and Casualty and Life Insurance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed claims processing, quoting and also payroll.
Education
High School Diploma -
Edwardsburg High School
Edwardsburg, MISkills
- Customer Service
- Excellent Communication
- Organizational Skills
- Team Leadership
Expense reduction
- Attention to Detail
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Documentation And Reporting
Certification
- Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA).
Timeline
Oncology Financial Navigator
Elkhart Clinic
03.2015 - Current
Receptionist and Certified Medical Coder
Dr. Stephen Kennedy DO LLC
03.2008 - 02.2014
Office Manager
Brewton/Abbey Insurance
08.1985 - 08.1997
High School Diploma -
Edwardsburg High School
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