Gayla Welcome
Detroit
Summary
Dynamic professional with a proven track record in the hospitality industry, notably at Comfort Zone Bar and Grill. Excelled in high-volume environments, enhancing customer satisfaction and mastering cocktail craftsmanship. Demonstrates strong multitasking abilities and a team player attitude, significantly improving operational efficiency and service quality. Skilled in alcohol awareness and customer service expertise, fostering positive customer experiences and workplace ambiance.
Overview
7
7
years of professional experience
Work History
Bartender
Comfort Zone Bar and Grill
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties and ensured accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Efficiently opened and closed the bar according to established procedures.
Assistant Manager
C’est La Vie Sportswear
10.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, while creating a positive work environment.
- Monitored cash intake and deposit records to increase accuracy, and minimize discrepancies.
Bartender
New’d Up (Toya’s Spot)
10.2022 - 02.2023
- Increased customer satisfaction by providing excellent customer service and crafting high-quality cocktails.
- Made sure to follow alcohol awareness procedures for preventing excessive guest intoxication or any other problems that could occur
- Assisted in training new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocols.
- Upsold menu items to customers, helping drive up per sale revenues
Head Bartender
Pretty Turnt Mobile Bartending
06.2018 - 08.2020
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Traveled to various locations and provided custom cocktails based off customers needs as well and providing mobile hookah
Education
ABC Bartending School
Southfield, MIAssociate Of Business Administration - Business Administration And Management
Wayne County Community College
Detroit, MIBusiness Administration
Kentucky State University
Frankfort, KYRadio And Television Broadcasting
Specs Howard Broadcasting And Media Arts
Southfield, MISkills
- Strong multitasking
- Highly reliable
- Team player attitude
- Customer service expertise
Timeline
Bartender
Comfort Zone Bar and Grill
04.2023 - Current
Bartender
New’d Up (Toya’s Spot)
10.2022 - 02.2023
Assistant Manager
C’est La Vie Sportswear
10.2018 - Current
Head Bartender
Pretty Turnt Mobile Bartending
06.2018 - 08.2020
ABC Bartending School
Associate Of Business Administration - Business Administration And Management
Wayne County Community College
Business Administration
Kentucky State University
Radio And Television Broadcasting
Specs Howard Broadcasting And Media Arts
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