Summary
Overview
Work History
Education
Skills
Timeline
Generic

GAYLE ATKINSON

Brooklyn,NY

Summary

Dedicated leader at Carver Federal Savings Bank, adept in financial product advisement and fostering robust client relationships. Excelled in enhancing branch service quality, leading to significant customer satisfaction improvements. Skilled in audit preparation and passionate about team development, consistently building sales and service goals through strategic planning and process optimization. Seeking a challenging bank manager position to leverage 8 yrs expertise and contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Assistant Branch Manager

Carver Federal Savings Bank
10.2023 - Current
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Personal Banker

Carver Federal Savings Bank
09.2020 - 08.2021
  • Cross-sold bank products and services to meet customer needs and provide options
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Teller

Carver Federal Savings Bank
10.2016 - 09.2019
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Answered inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

Some College (No Degree) - History/Political Science

University Of The West Indies
Jamaica WI

Skills

  • Financial product advisement
  • Audit preparation
  • Account collections
  • Loan application assessment
  • Branch service quality
  • Audit monitoring
  • Relationship building and management

Timeline

Assistant Branch Manager

Carver Federal Savings Bank
10.2023 - Current

Personal Banker

Carver Federal Savings Bank
09.2020 - 08.2021

Teller

Carver Federal Savings Bank
10.2016 - 09.2019

Some College (No Degree) - History/Political Science

University Of The West Indies

Similar Profiles

CREATE PROFILE
GAYLE ATKINSON