Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Gayle Cureton

Live Chat Agent/Copywriter
East Hampton,NY
Gayle  Cureton

Summary

After many years as a working Chef setting up and running professional kitchens, the time came to apply the knowledge and skills acquired in another profession. Loving to to write, and being of service came easily. Having a passion for being useful, solving problems, and facilitating happiness in others is second nature. Working as a Live Chat Agent fits perfectly with the skills it demands for what is being sought in earnest. The feeling is strong that being an asset to any company is probable.

As a Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills, enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

27
years of professional experience
1
Certification

Work History

Self Employed

Chef Owner 'Big Heart In-Home Meal Services'
04.2016 - 03.2020

Job overview

After over 40 years in the food service industry, (75% of those years at the level of Chef), the decision to go solo to serve the community by working as a private chef for those who needed help with personal meal preparation usually members of the senior community was greatly appreciated by those who were served.

Unfortunately, the business was forced to close due to the pandemic. This opened the exploration of other interests that could make other professional talents available to assist the community and beyond.

The Carmel Foundation

Chef Kitchen Manager
03.1996 - 07.2016

Job overview

  • Created menu, wrote recipes, and executed those recipes for luncheon service for up to 200 guests, 4 days a week.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Scheduled all staff
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.

Thunderbird Bookshop Cafe

Chef Kitchen Manager
02.1993 - 05.1996

Job overview

  • Renovated a failing cafe within a landmark bookshop
  • Turned a losing operation into a profitable business
  • Created and executed a menu conducive to a bookshop environment
  • Hired, trained, and managed a team of 12 employees
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team
  • Made a lot of people happy!

Education

Southwestern Junior Collage
Bonita, CA

No Degree from Art, Philosophy, Speech, Non-verbal Communication

American Writers & Artists Institute
Delray Beach, FL

Website Auditor Certification from Copywriting, Website Auditing
2022

University Overview

  • Professional Development:

Effective Communication and Relationship Building

Skills

  • Business Management
  • Staff Coordination
  • Resource Management
  • Effective Communication
  • Relationship Builder
  • Steadfast Dedication
  • Professionally Trained Copywriter
  • AWAI Certified Website Content Auditor
  • Verbal and Written Communication
  • Client Service
  • Marketing and Advertising
  • Project Management

Certification

AWAI Certified Website Content Auditor 2021

Timeline

Chef Owner 'Big Heart In-Home Meal Services'

Self Employed
04.2016 - 03.2020

Chef Kitchen Manager

The Carmel Foundation
03.1996 - 07.2016

Chef Kitchen Manager

Thunderbird Bookshop Cafe
02.1993 - 05.1996

Southwestern Junior Collage

No Degree from Art, Philosophy, Speech, Non-verbal Communication

American Writers & Artists Institute

Website Auditor Certification from Copywriting, Website Auditing
Gayle CuretonLive Chat Agent/Copywriter