Gayle DeMean
Anamosa
Summary
Dynamic Pricing Specialist with extensive experience at Epiroc, adept at issue resolution and data analysis. Proven track record in enhancing pricing accuracy and compliance, significantly reducing billing errors. Expertise in SAP and contract pricing, combined with a strong attention to detail, drives process improvements and elevates customer experience.
Overview
22
22
years of professional experience
Work History
Pricing Specialist
Epiroc (Stanley Black & Decker)
Remote
01.2021 - 05.2025
- Maintained contract pricing, list pricing, discounts, and SalesForce data for accuracy.
- Transitioned to M3 ERP system in 2025, becoming subject matter expert for all related issues.
- Executed data cleansing and mining activities to ensure accurate data transition.
- Migrated to SAP ERP system in 2021, rapidly establishing expertise in SAP-related issues.
- Supported sales, customer service, and finance teams with issue resolution and process improvements.
- Analyzed pricing data to inform strategic decisions and enhance competitive positioning.
- Developed pricing models for new products in collaboration with marketing teams.
Accounting Associate
Epiroc (Stanley Black & Decker)
Delhi
01.2017 - 01.2021
- Streamlined contract pricing maintenance and established new customer accounts.
- Implemented online credit application process and trained sales department on usage.
- Collaborated with pricing team to load contract and list pricing efficiently.
- Audited orders to verify pricing accuracy, reducing credits and rebills.
- Established processes to ensure accurate billing and compliance with audit standards.
- Instituted credit hold process for overdue accounts to mitigate financial risks.
Billing Quality Assurance Analyst
VERIZON
Cedar Rapids
01.2008 - 01.2015
- Performed system audits to ensure accurate invoicing prior to the final billing run. Proactively work with internal and external groups to compile a comprehensive approach to minimize and resolve potential billing issues. Researched complex billing issues to identify root cause and implement proactive audits if necessary.
- In 2014, $6.2M in incorrect billing was prevented
- Audited adjustment calculations to verify the accuracy of the calculation method and justification for the adjustment
- Assisted other departments when needed to ensure work is completed by the system deadlines
- Completed annual Sarbanes-Oxley audits within the department to ensure compliance
Contract Billing Specialist
VERIZON
Cedar Rapids
01.2003 - 01.2008
- Completed monthly reporting based on the customer’s specific needs and contractual agreement, to ensure compliance.
- Processed customer billing inquiries and disputes efficiently.
- Reviewed invoices for accuracy and compliance with company policies.
- Calculated and issued adjustments based on the customer’s contracts. Worked directly with the customer to resolve billing errors and research issues.
- Verified customers billing based on contractual verbiage
- Worked with sales and service during contract negotiations to ensure contract supportability and accuracy
- Created many databases and reports to assist teammates in validating pricing set-ups
Education
Associate of Applied Science Degree - Accounting
Kirkwood Community College
Cedar Rapids, IowaSkills
- Issue Resolution
- Contractual Billing
- Customer Experience
- Process improvement
- Customer service
- Data Mining – SQL
- Data analysis
- SAP experience
- Contract pricing
- Attention to detail
- Root cause analysis
- Microsoft Excel expertise
Hobbies and Interests
Coaching youth soccer and volleyball leagues, home renovations, family activities, volunteering at church and fundraising for non-profit organizations
Timeline
Pricing Specialist
Epiroc (Stanley Black & Decker)
01.2021 - 05.2025
Accounting Associate
Epiroc (Stanley Black & Decker)
01.2017 - 01.2021
Billing Quality Assurance Analyst
VERIZON
01.2008 - 01.2015
Contract Billing Specialist
VERIZON
01.2003 - 01.2008
Associate of Applied Science Degree - Accounting
Kirkwood Community College
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