Gayle Fedele
Reception
Somerville,MA
Summary
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
28
28
years of professional experience
Work History
Pro Bono-Special Education Advocacy Consultant
Middlesex- Norfolk areas of Massachusetts
2011.09 - Current
- Represent interests of special need students ; persons with developmental disabilities and/or parents/legal guardians in evaluating and obtaining individualized support services afforded by FAPE, IDEA, Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act.
- Provide guidance in identifying needs, strategies, options, and resources and develop advocacy plans based on in-depth parent/child conversations and records reviews.
- Attend all meetings related to IEP and/or 504 plans to assist families, guardians, and individuals with intellectual/developmental disabilities (I/DD) in obtaining appropriate support services.
- Provide ongoing support to persons with developmental disabilities and/or their parents/legal guardians as they monitor the effectiveness and execution of IEP/504 plans and request changes to plans as their needs evolve.
- Educate and inform families, guardians and individuals about documentation, communication, and meeting planning strategies to empower individuals with developmental disabilities and/or their families, to effectively self-advocate.
Office Administrator
Integrative Medicine Practice- Framingham, MA
2016.08 - 2020.03
- Managed overall operations and administrative tasks to ensure efficient office.
- Handled and coordinated the physician's daily schedules and calendars.
- Scheduled appointments and entered dates and times into computerized scheduler.
- Answered and screened telephone calls, take accurate messages and greet patients, families and visitors in polite and timely manner.
- Utilized EMR for medical coding, and billing relevant to practice.
- Created invoices for each visits, collected payments, co-payments and reconciled end business day protocols.
- Performed billing that optimized the cash returns and minimizes denied charges.
- Coordinated internal and external resources, and cultivate relationships with vendors.
- Managed staff scheduling, time and attendance; e.g. vacations, sick/personal time, etc.
- Effectively processed prior authorization requests and verified insurance eligibility and benefits.
- Organized and maintained a filing system for patient charts and electronic charts.
- Managed orders for lab supplies, computer equipment, furniture, office supplies.
- Documented monthly and year to end fulfillment needs inventory needs.
- Safeguarded and maintained patient confidentiality by adhering to HIPAA regulations.
Customer Service/ Office Administration
Door Systems Inc.
2014.11 - 2015.08
- Handled 50+ in bounded calls per day, giving detailed, personalized, friendly service to ensure customer retention, while efficiently coordinating service and repair appointments.
- Completed and maintained records in a manner that demonstrated compliance and careful record keeping, i.e., order entry, documenting incoming and outgoing calls, updating demographics.
- Multi-tasked in a fast-paced environment where priorities could shift throughout the day.
- Scheduled appointments /entered appointments into custom data base.
- Managed customer's requests (functional and technical support) by giving appropriate advice and support whenever needed.
- Efficiently coordinated service and repair appointments for our valued customers.
- Assisted with creation of special events for the employees moral as directed by CEO.
- Promoted positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines.
Production/ Project Coordinator
Pearson Education/Prentice Hall
1998.09 - 2001.11
- Managed print production timelines and deadlines, milestones that included a planned start date and finish date, duration of project and the resources needed for each assignment.
- Monitored print production according to company and clients exceptions, specifications and prerequisites.
- Worked with department managers and supervisors to oversee maintenance of accurate production schedules for all operations and ensured timely completion of jobs.
- Created and maintained detailed project plans and while updating schedules within SAP.
- Analyzed warning signs and found solutions to unexpected issues when needed.
- Liaised among different departments, e.g. bindery, marketing, customer service to assure quality control.
- Reported on metrics of various projects and evaluated the success of assigned internal tasks.
- Facilitated managerial meetings, events coordination and other administrative for teams.
- Managed project planning that involved determining and documenting a list of specific goals, deliverables, features, functions, tasks, deadlines, and ultimately costs.
- Determined who to Bids and quotes for specific print production was reviewed and determined the appropriate means for each purchase and at the best price and quality.
- Delivered final projects on time and within budget.
Education
Certificate Program - Graphics & Prepress
Clark University
BS - Marketing/ Psychology
Plymouth State College
1991-01
Skills
- Customer relationship management
- Client engagement
- Work Planning and Prioritization
- Client rapport
- Best practices implementation
- Active listening
- Relationship building
- Delivery assurance
- Teamwork and collaboration
Timeline
Office Administrator
Integrative Medicine Practice- Framingham, MA
2016.08 - 2020.03
Customer Service/ Office Administration
Door Systems Inc.
2014.11 - 2015.08
Pro Bono-Special Education Advocacy Consultant
Middlesex- Norfolk areas of Massachusetts
2011.09 - Current
Production/ Project Coordinator
Pearson Education/Prentice Hall
1998.09 - 2001.11
BS - Marketing/ Psychology
Plymouth State College
Certificate Program - Graphics & Prepress
Clark University