Gayle Heath

• Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
• Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
• Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
• Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decisionmaking.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
• Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
• Input high volume of monthly invoices with consistent accuracy.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Handled day-to-day accounting processes to drive financial accuracy.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Supported management by processing invoices and documents with consistent on-time delivery.

I was responsible for all incoming calls and directing them to proper departments or obtaining information to send out estimate requests to estimating team.

I was responsible for contacting all customers and getting their dates of work confirmed, ensuring that we had all necessary paperwork including payment for work to begin.

I was responsible for scheduling the properties to be located and prepared for work to begin on time. I work with several different departments in order to get customer on the books for the job and to ensure customer satisfaction.

I was responsible for working with purchasing department to ensure the office was properly stocked at all times. I connected with all other departments to also ensure they had necessary supplies.

I was on the front line working directly with the customers from start to finish.

I was responsible for making sure quality control pictures were uploaded to proper files and supervisor updates were entered. I was responsible for adding necessary tags to file for additional work needed. I was also responsible for promoting the properties to collection status so full payment would be completed.

I was responsible for reaching out to our sales team (estimators) to alert them of possible issues with their jobs and to ensure they were informed of new jobs. I worked with realtors and construction companies to make sure the information for their jobs were accurate.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.