Gayle Kimball
Wilson,NC
Summary
Experienced Office Manager and Customer Service Representative with a proven track record in managing operations and enhancing customer satisfaction. Skilled in team leadership and administrative support, contributing to efficient workflows and positive clientinteractions. Excels in conflict resolution and staff training to improve performance and service quality.
Overview
17
17
years of professional experience
Work History
Office Manager
Crown Mini Storage
Bradenton, Florida
05.2025 - 04.2026
- Managed daily operations to ensure smooth facility functioning.
- Coordinated customer service activities to resolve issues, enhancing client satisfaction.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Trained new staff members on office procedures and customer interactions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained filing system for records, correspondence and other documents.
- Monitored client payments and contacted those with past due balances to ensure timely collections.
- Oversaw rental agreements and payment processing for tenants.
- Managed office inventory and streamlined supply ordering, ensuring adequate stock levels.
- Organized inventory management to maintain storage unit availability.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Guided employees in resolving difficult or complex problems, fostering a supportive work environment.
Customer Service Department Manager
The Home Depot Inc
Knightdale
04.2009 - 03.2025
- Led customer service team to improve service quality and customer satisfaction.
- Developed strategies to enhance customer engagement and satisfaction.
- Resolved escalated customer issues effectively and efficiently.
- Ensured proper training of staff on customer service standards.
- Coordinated training programs for new associates to ensure adherence to service standards.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Analyzed customer feedback to identify opportunities for improving service delivery.
- Conducted regular meetings with staff to discuss areas of improvement in providing quality services to customers.
- Cultivated positive rapport with customers, managers, and team members to foster a supportive work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Coordinated daily operational tasks within the customer service department.
- Ensured adherence to company policies and procedures during operations.
- Collaborated with other departments to streamline communication processes.
- Evaluated and authenticated returns, exchanges and voids.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Appliance Specialist
The Home Depot Inc
Knightdale, North Carolina
04.2009 - 03.2025
- Demonstrated appliance features to enhance customer understanding.
- Guided customers in appliance selection and usage, ensuring informed purchasing decisions.
- Resolved customer inquiries and complaints regarding appliances efficiently.
- Maintained knowledge of current appliance trends and technologies.
- Communicated latest promotions, sales incentives, and rebates to customers, maximizing savings opportunities.
- Highlighted warranty programs during appliance purchases, driving sales revenue.
- Responded promptly to customer inquiries regarding product features, availability and pricing information.
- Provided exceptional customer service by managing inquiries and efficiently resolving issues.
- Assisted in inventory management and product placement strategies.
- Collaborated with team members to improve store layout and presentation.
- Provided training for new staff on appliance specifications and sales techniques.
- Coordinated with vendors for timely delivery of new products.
- Ensured that all showroom areas were maintained clean at all times.
- Managed inventory in department to facilitate easy customer access to products.
Education
Booker High School
Sarasota, FLSome College (No Degree) - Liberal Arts
Manatee Community College
Bradenton, FLSome College (No Degree) - Liberal Arts Theater Studies
DePaul University
Chicago, ILSkills
- Office administration
- Customer service
- Inventory management
- Contract review
- Payment processing
- Performance evaluation
- Conflict resolution
- Effective communication
- Problem solving
- Detail orientation
- Time management
- Organizational skills
- Document management
- Scheduling
- Data entry
- Supply management
- Team supervision
- Database administration
- Credit and collections
- Conflict management
- Staff management
- Administrative support
- Contract administration
Timeline
Office Manager
Crown Mini Storage
05.2025 - 04.2026
Customer Service Department Manager
The Home Depot Inc
04.2009 - 03.2025
Appliance Specialist
The Home Depot Inc
04.2009 - 03.2025
Booker High School
Some College (No Degree) - Liberal Arts
Manatee Community College
Some College (No Degree) - Liberal Arts Theater Studies
DePaul University