Gayle Rivers
Leominster,MA
Summary
Proven professional with a track record of enhancing customer experiences at Lowe's Home Improvement through exceptional observation skills and multitasking capacity. Excelled in data entry, maintaining confidentiality, and time management, achieving notable efficiency improvements. Skilled in both customer engagement and financial accuracy, demonstrating a unique blend of hard and soft skills to drive success.
Overview
7
7
years of professional experience
Work History
AP Customer Host
Walmart
Lunenburg, MA
06.2024 - 09.2024
- Maintained store compliance with physical security schematics to protect assets.
- Assisted customers with product information and inquiries.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
Bookkeeper
Hannaford
Leominster, MA
11.2022 - 01.2024
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Performed month-end closing activities.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Ensured accuracy in all accounting entries and records.
Customer Service Representative
Lowes Home Improvment
Leominster, MA
01.2018 - 01.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Excelled in exceeding daily credit card application goals.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Applied Science - Human Services
Mount Wachusett Community College
Gardner, MA05-2013
Skills
- Observation skills
- Time management
- Data entry proficiency
- Maintaining confidentiality
- Multitasking capacity
Timeline
AP Customer Host
Walmart
06.2024 - 09.2024
Bookkeeper
Hannaford
11.2022 - 01.2024
Customer Service Representative
Lowes Home Improvment
01.2018 - 01.2021
Associate of Applied Science - Human Services
Mount Wachusett Community College
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