Summary
Overview
Work History
Education
Timeline
Generic

Gayle Russell

Durham,NC

Summary

Over 20 years of customer service experience along with cashier and clerical duties.

Overview

10
10
years of professional experience

Work History

Patient Experience Specialist

TEKsystems
Morrisville, NC
10.2023 - Current
  • Taking inbound calls from patients and providers to assist medication affordability

Guest Service Representative

Red Roof Plus
Henderson, NC
09.2019 - 10.2023
  • Maintain accurate and up-to-date for financial transactions, ensuring that all reports were prepared and submitted on time.
  • Manage and supervise the night staff, providing guidance and support when needed.
  • Worked Closely with the General Manager to ensure smooth operations throughout the night.
  • Address Guest concerns and resolving any issuse that arose during their stay.

Office Manager /Case Manager

TEKsystems
Henderson, NC
08.2014 - 10.2023
  • Scheduled and coordinated meetings, appointments for executive director, therapist, and staff.
  • Maintained daily, monthly, and quarterly reports for agency.
  • Maintained office supplies, inventory and distributes to staff upon req
  • Greet visitors and provided general administrative support
  • Ensured high levels of organizational effectiveness communication, and safety
  • Managed relationships with vendors, service providers to ensure that all items are paid and invoices written.

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Education

Medical Office Specialist

ECPI COLLEGE
Raleigh, NC
08-1994

Timeline

Patient Experience Specialist

TEKsystems
10.2023 - Current

Guest Service Representative

Red Roof Plus
09.2019 - 10.2023

Office Manager /Case Manager

TEKsystems
08.2014 - 10.2023

Medical Office Specialist

ECPI COLLEGE
Gayle Russell