Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

GAYLEEN C. POWELL

Knoxville,TN

Summary

Dynamic Trainer with a proven track record at D.M. Consunji Inc., enhancing staff development through tailored training programs and effective mentoring. Skilled in public speaking and program management, I fostered collaboration and increased productivity, while consistently improving trainee engagement and satisfaction through innovative training methods.

Experienced with developing engaging and effective training materials that meet organizational goals. Utilizes innovative teaching methods to ensure knowledge retention and application. Knowledge of adult learning principles and techniques to drive performance improvements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Trainer

D.M. Consunji Inc.
10.2011 - 05.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.

Branch Operations Specialist

AXA
01.2008 - 02.2011
  • Established communication channels between employees and management to address concerns swiftly and effectively.
  • Improved response time by managing customer inquiries quickly and efficiently.
  • Monitored branch work for completion and compliance.
  • Partnered with other departments to streamline processes for increased efficiency across the organization.
  • Increased customer satisfaction by providing excellent service and promptly resolving any concerns.
  • Reduced operational errors through diligent monitoring, reporting, and addressing of issues.
  • Managed daily branch activities to ensure smooth operations and compliance with regulations.
  • Maintained friendly and professional customer interactions.

Education

Bachelor of Science - Entrepreneurship

Polytechnic University of The Philippines
Sta. Mesa Manila, Philippines
05-2019

Skills

  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Train-the-trainer
  • Interpersonal communication
  • Program management
  • Remote learning
  • Classroom oversight
  • Online-based education
  • Online training experience
  • Program monitoring and tracking
  • Classroom expertise
  • Group discussion facilitation
  • Feedback delivery
  • Training material development

Languages

English
Full Professional
Filipino
Native or Bilingual

Certification

Certificate of Competency:

Company-to-Company Mentorship Assessment

July 5, 2023 at Philippine Chamber of Commerce and Industry (PCCI) at University of the Philippines, Diliman Quezon City.


Master Trainer: Pambansang Treyner ng Konstruksyon Program (PTK batch 9)

February 17, 20, 21 & 24 -March 1,3, 9, 10, 15-17, 2023 at Philippine Constructors Association (PCA), Pasig City Philippines

Graduated Top of the Class


Lean Six Sigma: Green Belt - August 29, 2022

Lean Six Sigma: Yellow Belt - August 28, 2022

Lean Six Sigma: White Belt - June 28, 2022







Timeline

Trainer

D.M. Consunji Inc.
10.2011 - 05.2024

Branch Operations Specialist

AXA
01.2008 - 02.2011

Bachelor of Science - Entrepreneurship

Polytechnic University of The Philippines

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GAYLEEN C. POWELL