Gay Michele McClain
Dufur,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Clinical Laboratory Assistant
Adventist Health Columbia Gorge
The Dalles, OR
2010.12 - Current
- Provided technical support to other members of the clinical staff as needed.
- Trained new employees on drug testing and breath alcohol techniques.
- Ensured that all equipment was calibrated properly before use.
- Performed phlebotomy
- Maintain records
- Processed specimens for further analysis by other labs or healthcare providers.
- Organized patient data into computer database systems for easy retrieval of information.
- Collected samples from patients for various tests including blood work, urine analysis.
- Adhered to HIPAA regulations when dealing with confidential patient information.
- Met regulatory reporting requirements by performing and recording results of urine and breath alcohol tests.
- Performed drug tests on employees and job applicants to ensure compliance with company policies and government regulations.
- Conducted urine, saliva, and hair follicle drug testing in accordance with laboratory procedures.
- Provided detailed documentation of results for each test conducted.
- Trained personnel on proper techniques for collecting samples for drug tests as well as documenting results accurately.
- Collaborated with other departments such as Human Resources when necessary to resolve issues arising from failed drug tests.
- Set up, cleaned and maintained laboratory equipment.
- Entered data from analysis of medical tests or clinical results into computer for storage.
- Managed departmental inventory and supply ordering.
Medical Billing Specialist
Summit Family Medicine
Hood River, OR
2008.02 - 2010.12
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Reviewed patient medical history documents prior to appointment scheduling.
- Inputted patient data into the electronic health record system.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Processed payments and updated accounts to reflect balance changes.
- Resolved customer complaints in a professional manner.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained accurate records of patient appointments in computer system.
Education
BLS (CPR And AED) Program - Basic Life Support
Columbia Gorge Community College
The Dalles, OR2022-05
Phlebotomy Education - Phlebotomy
Columbia Gorge Community College
The Dalles, OR2009-12
Associate of Applied Science - Business Management
Columbia Gorge Community College
The Dalles, OR2008-12
UDS & BAT Certified -
Intoximeters Training Academy
St Louis, MOSkills
- Verbal And Written Communication
- Teamwork And Collaboration
- Problem-Solving
- Safety Procedures
- Time Management
- Multitasking And Organization
- Exemplary Communication Skills
- Providing Solutions
Timeline
Clinical Laboratory Assistant
Adventist Health Columbia Gorge
2010.12 - Current
Medical Billing Specialist
Summit Family Medicine
2008.02 - 2010.12
BLS (CPR And AED) Program - Basic Life Support
Columbia Gorge Community College
Phlebotomy Education - Phlebotomy
Columbia Gorge Community College
Associate of Applied Science - Business Management
Columbia Gorge Community College
UDS & BAT Certified -
Intoximeters Training Academy