GAY NELL HAVARD
Gloster,MS
Summary
Dynamic Office Manager with 27 years of experience in streamlining operations, enhancing team productivity, and fostering effective communication. Proven ability to implement policies and train staff to ensure seamless office functionality.
Overview
1
1
Certification
35
35
years of professional experience
Work History
OFFICE MANAGER
ALLSTATE INSURANCE
BRANDON, MS
03.1999 - Current
- Managed daily office operations and ensured smooth workflow.
- Coordinated schedules and appointments for executive staff.
- Oversaw office supply inventory and maintained vendor relationships.
- Facilitated communication between departments and external partners.
- Developed and implemented office policies to improve efficiency.
- Trained new employees on office procedures and software systems.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Recruited, interviewed and selected employees to fill vacant roles.
Clerical Assistant
AMITE POLE AND PILING
Gloster, MS
01.1992 - 03.1999
- Managed daily clerical tasks to support operational efficiency at Amite Pole and Piling.
- Organized and maintained physical and digital filing systems for easy access.
- Assisted in preparing documentation for shipments and customer orders.
- Assisted with filing documents and maintaining records.
- Maintained an organized filing system of paper documents.
- Greeted visitors and customers in a friendly, professional manner.
- Inputted data into spreadsheets for tracking purposes.
- Answered phone calls and directed them to the appropriate personnel.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Ordered office supplies to maintain adequate inventory levels.
- Reconciled bank statements on a monthly basis.
- Managed daily office operations and maintained a clean and efficient workspace.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information and documents.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Copied, sorted and filed records of office activities and business transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Monitored office supply stock levels and placed timely orders for replenishment.
Education
High School Diploma -
CENTREVILLE ACADAMY
Centreville, MS05-1983
Skills
- Office administration
- Vendor management
- Data analysis
- Schedule coordination
- Policy implementation
- Customer relationship management
Certification
- AP&C INSURANCE LICENSE
Timeline
OFFICE MANAGER
ALLSTATE INSURANCE
03.1999 - Current
Clerical Assistant
AMITE POLE AND PILING
01.1992 - 03.1999
High School Diploma -
CENTREVILLE ACADAMY