- Advocacy Campaigns
- Getting involved in local advocacy groups to promote positive change in the community
- Creative Writing
- Avid Reader
- Personal Development and Self-Improvement
- I enjoy helping others and giving back to the community
Gaytha Martin
Jacksonville,FL
Summary
Results-driven professional with extensive experience in managing hotline operations. Skilled in clear communication, time management, and complex problem-solving. Proven track record in mentoring staff, resolving conflicts, and implementing effective training programs to boost team engagement and productivity.
Overview
15
15
years of professional experience
Work History
Hotline Manager
A Woman's Choice
Jacksonville, Fl
08.2021 - Current
- Oversaw daily operations to ensure compliance with company goals and values.
- Fostered a supportive environment that encouraged professional development among staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed training programs to enhance staff performance.
- Implemented streamlined processes for client intake and appointment scheduling.
- Coordinated outreach initiatives to promote services and increase community engagement.
- Conducted regular staff meetings to align team goals and address challenges.
Mental Health Technician
Riverpoint Behavioral Health
Jacksonville, FL
03.2021 - 05.2021
- Monitored patient behavior and emotional well-being to ensure safety and security.
- Assisted in implementing individualized treatment plans under the supervision of healthcare professionals.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create a safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create a safe environment for the patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Documented patient progress and behavioral observations to support therapeutic goals.
- Collaborated with multidisciplinary teams to coordinate care and improve patient outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Crisis Residential Specialist
Hopewell Health Centers
Athens, Oh
06.2019 - 07.2020
- Facilitated individualized care plans to support client needs and enhance overall well-being.
- Collaborated with multidisciplinary teams to coordinate services for diverse residential populations.
- Implemented therapeutic activities that promoted social skills and community engagement among residents.
- Monitored resident progress, documenting changes and adjusting care strategies as necessary.
- Provided crisis intervention and conflict resolution, ensuring safety within residential settings.
- Assisted residents with daily self-care practices, meal preparation, and household tasks and duties.
- Improved living conditions for residents through regular inspections and timely maintenance activities.
- Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
- Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.
- Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
- Actively participated in ongoing training opportunities to grow professionally and enhance service delivery for all residents.
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Promoted resident well-being by conducting wellness checks and identifying potential issues early on for proper intervention.
- Enhanced resident satisfaction by addressing individual needs and promptly resolving concerns.
- Documented medication dosages, behavioral changes, and feeding patterns for each patient.
- Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
Behavioral Tech
Health Recovery Services
Athens, Oh
08.2018 - 06.2019
- Implemented behavior intervention plans to support client progress and skill acquisition.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Monitored client behavior and documented observations for treatment evaluation.
- Trained new staff on behavioral protocols and effective communication strategies.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Assisted in creating visual schedules and other environmental supports that facilitated client independence and self-regulation.
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Storeroom Clerk
Bellisio Foods
Jackson, Oh
10.2016 - 07.2018
- Managed inventory levels to ensure timely replenishment and prevent stock shortages.
- Streamlined storeroom organization for improved accessibility and efficiency in retrieving materials.
- Implemented safety protocols to maintain compliance with industry standards and regulations.
- Coordinated with production teams to align material availability with operational schedules.
- Conducted regular audits of inventory to ensure accuracy and reduce discrepancies in records.
92Y Unit Supply Specialist
United States Army
Fort Stewart, GA
03.2011 - 06.2015
- Managed inventory control processes to ensure accurate supply levels and availability.
- Coordinated logistical operations for equipment distribution and maintenance across units.
- Implemented streamlined procedures for tracking and reporting supply chain activities.
- Led training sessions for junior personnel on supply management best practices.
- Oversaw compliance with Army regulations regarding supply management and inventory audits.
- Supported mission success by issuing critical supplies during field training exercises and deployments as needed.
- Responded to critical supply chain issues and devised contingency solutions to mitigate supply chain risk or inbound or outbound logistics disruptions.
- Coordinated shipping and receiving operations while maintaining meticulous documentation for accountability purposes.
- Demonstrated adaptability by adjusting to changing priorities and workload demands, consistently meeting deadlines and unit objectives.
- Improved unit efficiency by maintaining accurate inventory records and promptly processing requests for supplies.
- Assisted in logistical training, issued property and shipped and received assets.
- Ensured proper equipment allocation during mobilizations, adhering strictly to authorization lists and guidelines.
- Enhanced readiness levels by ensuring timely distribution of equipment, clothing, and tools to unit personnel.
- Contributed to unit preparedness, preparing detailed reports on supply status and availability for command review.
- Managed hazardous materials in compliance with federal regulations, ensuring safe handling and disposal procedures were followed.
- Facilitated equipment maintenance and repair, coordinating with external vendors to minimize downtime.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Reported property accountability data using Standard Property Book System-R (SPBSR).
- Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
Education
Bachelor of Science - Forensic Psychology
Florida Institute of Technology
Melbourne, FL05.2030
High School Diploma -
Vinton County High School
McArthur, OH05.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Shift scheduling
- Conflict resolution
- Clear communication
Interests
Timeline
Hotline Manager
A Woman's Choice
08.2021 - Current
Mental Health Technician
Riverpoint Behavioral Health
03.2021 - 05.2021
Crisis Residential Specialist
Hopewell Health Centers
06.2019 - 07.2020
Behavioral Tech
Health Recovery Services
08.2018 - 06.2019
Storeroom Clerk
Bellisio Foods
10.2016 - 07.2018
92Y Unit Supply Specialist
United States Army
03.2011 - 06.2015
Bachelor of Science - Forensic Psychology
Florida Institute of Technology
High School Diploma -
Vinton County High School