Gazelle Pangilinan
Harvest Hotel
Orlando,FL
13
years of professional experience
Experienced sales professional with proven ability to drive revenue growth and build lasting client relationships. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in strategic account management, client negotiations, and market analysis. Renowned for reliability, communication skills, and results-driven mindset.
Work History
Account Executive
3 Years 2 Months- Performed the duties and responsibilities of an Officer-in-charge in Sales Department for a couple of months.
- I used to handle Government Accounts, Corporate Accounts, US Military groups and Foreign Related accounts and Travel Agencies in the Philippines.
- Knowledgeable in navigating the Philgeps website to acquire new accounts and send bidding quotations or proposals to the government agencies who seeks board and lodging for their upcoming trainings and seminars.
- Responsible in submitting sales reports like weekly and monthly production, database and post activity in a stipulated time.
- Performed a Sales call, Telesales, text blasts and email blasts to acquire clients
- Responsible to oversee the ongoing event to deliver the needs of the clients and checks the flow of the event.
- Coordinated with the team members all the necessary information and details of the event.
- Assisted clients throughout the event..
- Assisted the Reservation Officer to make a group reservation.
- Worked closely with the Sales Manager and General Manager.
- Developed tailored proposals to meet diverse client needs and objectives.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Analyzed client feedback to refine service offerings and improve guest experiences.
- Conducted regular follow-ups with clients to ensure ongoing engagement and support.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Front Office Team Leader
4 Months- Led front office operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored team members on hospitality standards and procedures.
- Streamlined check-in and check-out processes to enhance efficiency and reduce wait times.
- Implemented new scheduling system, optimizing staff allocation during peak hours.
- Coordinated communication between departments to support seamless guest experiences.
- Resolved guest complaints effectively, fostering positive relationships and repeat business.
- Analyzed feedback data to identify areas for improvement in front office operations.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Performed the Night Audit process, Room reservations and accepted telephone calls
Marketing Officer
8 Months- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Responsible to oversee the event in the mall.
- Coordinated the tenant concerns and promotions to the management.
- Performed clerical tasks
- Worked closely with the Marketing team in the head office for the ads and collaterals
- Oversee the mall's initiated events
- Checked the social media inquires
- Communicated with the mall's suppliers
Sales Executive
3 Years 10 Months- Developed and implemented targeted sales strategies to increase market share.
- Cultivated relationships with key clients, enhancing customer loyalty and repeat business.
- Analyzed market trends to inform product positioning and promotional strategies.
- Led cross-functional teams to optimize service delivery and guest satisfaction.
- Streamlined reporting processes, improving accuracy in forecasting sales performance data.
Front Office Associate
1 Year 7 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated reservations and accommodation requests using hotel management software.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Trained new staff on front office procedures and customer service standards.
- Oversaw billing procedures, ensuring accuracy in charges and payments for services rendered.
- Developed and maintained strong relationships with guests to encourage repeat visits.
- Implemented improvements in workflow efficiency, reducing wait times for guests.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
Education
Bachelor of Science - Hotel And Restaurant Management
- Honoree of Cum Laude
- Dean's List 2010-2013
- Academic Excellence Scholarship Recipient
Skills
Goals and performance
Written and verbal communication
Customer service
Knowledgeable in operating IDB
and Fiesta Property Management System and Hubspot CRM Platform
Pipeline management (Sales Pipeline Stages)
Microsoft Office Literate
Client relationship building
Account management
Sales expertise
Interpersonal skills
Multitasking
Sales quota achievement
Teamwork and collaboration
Analytical thinking
Reliability
Interests
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Food Tourism
Road Trips
Timeline
Account Executive
Harvest Hotel
01.2023 - 03.2026Read More
Front Office Team Leader
Harvest Hotel
08.2022 - 12.2022Read More
Marketing Officer
SHOPPING CENTER MANAGEMENT, INC SM MEGACENTER CABANATUAN
11.2019 - 07.2020Read More
Sales Executive
Oracle Hotel and Residences
06.2015 - 04.2019Read More
Front Office Associate
The Sulo Riviera Hotel
04.2013 - 11.2014Read More
La Fortuna College
Bachelor of Science from Hotel And Restaurant Management
Read More