Gbenenwi Emue
Buffalo,NY
Summary
Dynamic manager with a proven track record at Buffalosuya, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and communication. Achieved operational cost reductions while boosting profits, demonstrating strong decision-making and project planning skills. Committed to staff development and fostering productive work environments.
Overview
3
3
years of professional experience
Work History
Manager
Buffalosuya
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Education
Associate Criminal Justice -
Erie Community College
Buffalo, NYDaily Light College
Lagos Nigeria 06.2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Task delegation
- Documentation and reporting
- Project planning
- Customer relationship management (CRM)
- Policy implementation
Accomplishments
I’m also a chef..
Timeline
Manager
Buffalosuya
04.2022 - Current
Associate Criminal Justice -
Erie Community College
Daily Light College
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