Gbolahan Farhan Lawal
Chicago,IL
Summary
Seasoned IT Support Engineer and Records Officer with a proven track record in streamlining document management, enhancing sales strategies, and providing comprehensive technical support. Skilled in diagnosing and resolving complex technical issues to maintain operational efficiency. Demonstrates exceptional analytical, problem-solving, and communication skills in dynamic environments. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
5
5
years of professional experience
4041
4041
years of post-secondary education
3
3
Languages
Work History
Student Grader
University of North Florida School of Computing
Jacksonville, FL
09.2024 - 12.2024
- Graded student papers and projects according to established criteria.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Organized and tracked student grades in a spreadsheet.
- Graded assignments and tests and documented results into filing systems.
IT Support Engineer
OAKS ICT WORLD LTD
Abidjan, Ivory Coast
01.2024 - 06.2024
- Maintained up-to-date case documentation for future reference.
- Diagnosed and resolved complex technical problems, enhancing operational efficiency.
- Analyzed data and customer feedback for strategic operational planning and technical documentation improvement.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Stayed abreast of latest software developments to enhance job knowledge.
- Assisted with network infrastructure design and implementation.
Record Officer
TOP CELL CI
Treichville, Ivory Coast
02.2023 - 12.2023
- Implemented a system to track document retention schedules across multiple data sources.
- Retrieved archived materials upon request from authorized personnel.
- Processed requests for information, providing prompt and accurate responses to internal and external queries.
- Recorded and processed payments by company and customers.
- Maintained an inventory of office supplies related to recordkeeping, ensuring adequate stock levels.
- Responded to requests from internal departments for access to records or other related information.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Performed routine inventory checks and notified supervisors of needed materials and shortages.
Sales Manager
Magasin De Sorbi
Adjame, Ivory Coast
11.2019 - 08.2020
- Established relationships with key clients, while maintaining existing customer base.
- Maintained accurate records of all transactions between customers and company representatives.
- Created and presented monthly reports to management on sales performance.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Education
Associate Degree - Criminal Justice
Taylor Business Institute
Master of Science - Data Science
University of North Florida
Jacksonville, FLBachelor of Science - Computer And Information Systems
International University of Grand Bassam
High School Diploma -
Command Day Secondary School
Skills
Records classification
Physical records
Appointment scheduling
Information retrieval
Help desk support
Software installation
Network troubleshooting
Strong attention to detail
Client relationship management
Sales reporting
Staff management
Accomplishments
• I was part of the School Football team from 2017-2019.
• I participated in Beach Cleaning on different occasions organized by the school.
• I participated in a charity donation organized by the ISAD club (International Student Club)
Affiliations
• Always interested in finding solution to real world problems
• Reading
• Researching and conducting test
• Soccer
• Music
Timeline
Student Grader
University of North Florida School of Computing
09.2024 - 12.2024
IT Support Engineer
OAKS ICT WORLD LTD
01.2024 - 06.2024
Record Officer
TOP CELL CI
02.2023 - 12.2023
Sales Manager
Magasin De Sorbi
11.2019 - 08.2020
Associate Degree - Criminal Justice
Taylor Business Institute
Master of Science - Data Science
University of North Florida
Bachelor of Science - Computer And Information Systems
International University of Grand Bassam
High School Diploma -
Command Day Secondary School
Similar Profiles
Courtney DiazCourtney Diaz
Marketing, Publications and Recruitment Specialist at University of North Florida School of MusicMarketing, Publications and Recruitment Specialist at University of North Florida School of Music
Prameeth MadhuwanthaPrameeth Madhuwantha
Assistant Lecturer at University of Colombo School of ComputingAssistant Lecturer at University of Colombo School of Computing
Anas Al-herbawiAnas Al-herbawi
Teacher Assistant at Abdul Aziz Al Ghurair School Of Advanced Computing - Luminus Technical University CollegeTeacher Assistant at Abdul Aziz Al Ghurair School Of Advanced Computing - Luminus Technical University College