Gbote Tahyor
West Des Moines
Summary
Dedicated Resident Assistant skilled in activity planning and collaboration. Committed to enhancing resident engagement and supporting quality care through effective problem-solving.
Overview
18
18
years of professional experience
Work History
Resident Assistant
Meadowview of Clive
Clive, IA
03.2026 - Current
- Facilitated resident engagement through organized social and recreational activities.
- Supported residents with daily living tasks, fostering independence and enhancing quality of life.
- Monitored safety and well-being of residents, promptly addressing concerns or emergencies.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
Resident Assistant
WesleyLife, Iowa
West Des Moines, IA
10.2018 - 01.2026
- Trained and mentored new assistants on best practices in resident support and community standards.
- Implemented process improvements to enhance operational efficiency within the residential community.
- Led initiatives promoting resident wellness and participation, reinforcing community bonds among residents.
- Evaluated resident feedback to inform program adjustments and improve service delivery effectiveness.
Account Reso;ution Specialist
Wells Fargo Bank
West Des Moines, IA
10.2018 - 12.2025
- Resolved customer account discrepancies by analyzing transaction histories and account details.
- Collaborated with cross-functional teams to streamline dispute resolution processes, enhancing operational efficiency.
- Trained new staff on account resolution procedures and best practices for effective customer service.
- Conducted thorough investigations into customer inquiries to ensure accurate and timely resolutions.
Direct Support Manager
ChildServe, Iowa
Urbandale, IA
09.2015 - 08.2018
- Supervised daily operations, ensuring compliance with regulatory standards and best practices.
- Developed individualized support plans in collaboration with multidisciplinary teams.
- Trained and mentored staff on effective communication and behavioral intervention strategies.
- Implemented quality assurance processes to enhance service delivery and client satisfaction.
Direct Support Manager
Mosaic Central Iowa
Urbandale, IA
08.2008 - 09.2012
- Supervised direct support staff, ensuring compliance with organizational policies and best practices.
- Developed individualized care plans in collaboration with clients and families to enhance service delivery.
- Trained and mentored new team members, fostering professional growth and skill development.
- Coordinated schedules and activities for individuals with disabilities to promote engagement and independence.
Education
Bachelor of Science - Management
Upper Iowa University
West Des Moines, IAManagement05-2009
High School Diploma -
Voinjama F. P Mission School
Liberia West Africa05-1986
Skills
- Time management
- Team player
- Supportive
- Activity planning
Timeline
Resident Assistant
Meadowview of Clive
03.2026 - Current
Resident Assistant
WesleyLife, Iowa
10.2018 - 01.2026
Account Reso;ution Specialist
Wells Fargo Bank
10.2018 - 12.2025
Direct Support Manager
ChildServe, Iowa
09.2015 - 08.2018
Direct Support Manager
Mosaic Central Iowa
08.2008 - 09.2012
Bachelor of Science - Management
Upper Iowa University
High School Diploma -
Voinjama F. P Mission School