Summary
Overview
Work History
Education
Skills
Certification
Programs & Applications
Timeline
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Genika Byrd

Fort Lauderdale,FL

Summary

Personable and dedicated worker in Client and Customer Relations with extensive experience in both Pharmaceutical and System Operation field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Records Specialist

Kanner & Pintagula Law Firm
08.2023 - Current
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
  • Ensured smooth operations within department by managing team of medical records technicians and providing ongoing training and support.
  • Streamlined information retrieval processes, developing comprehensive filing system for physical documents.
  • Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
  • Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.

Medical Screener/Receptionist

CSL Plasma
06.2022 - 08.2023
  • Utilized finger sticks and screening equipment to check hematocrit and protein levels.
  • Conducted basic screening procedures to verify compliance with donation criteria.
  • Maintained clean, neat and properly sterilized work area.
  • Opened and updated files with current donor information.
  • Registered new and current donors and conducted series of screening procedures to determine suitability for donations.
  • Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software
  • Conducted hearing and vision exams on patients between ages of [12]and [75] and delivered test results to physician.

System Operations Specialist

Sun Sentinel
12.2013 - 05.2020
  • Maintain both internal and external customer confidence and protect distribution operations by keeping information confidential
  • Execute code management while maintaining data integrity of circulation and distribution reporting in addition to downstream processes.
  • Provided exemplary helpdesk service and support to assist customers.
  • Coordinated and enhanced existing databases and established new databases as part of initiative.
  • Improved operations by working with team members and customers to find workable solutions.

Pharmacy Technician

CVS Pharmacy
01.2007 - 06.2013
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Coordinated verification and filling of more than 70 daily prescriptions in high-volume pharmacy environment.

Education

Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
02.2002

Skills

  • Proficient Computer Skills
  • Microsoft Office
  • Data management
  • HIPAA expert
  • Information Verification
  • Leadership
  • Document Scanning
  • Medical information release
  • Relationship Building
  • Case Management
  • Multitasking
  • Organizational skills

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Certified Billing and Coding Specialist (CBCS)

Programs & Applications

  • 10 Key
  • Excel
  • Word
  • People Soft
  • Ciox
  • Chartswap
  • MRO
  • Winchester
  • Posse
  • Journal Entry


Timeline

Medical Records Specialist

Kanner & Pintagula Law Firm
08.2023 - Current

Medical Screener/Receptionist

CSL Plasma
06.2022 - 08.2023

System Operations Specialist

Sun Sentinel
12.2013 - 05.2020

Pharmacy Technician

CVS Pharmacy
01.2007 - 06.2013

Diploma -

Cornerstone Christian Correspondence School

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Genika Byrd