Giselle Rodriguez Cody
Cincinnati,OH
Summary
Professional hospitality worker with extensive experience managing and supervising waitstaff to ensure top-tier service in busy dining settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. My bilingual proficiency and leadership skills have significantly contributed to team efficiency and sales growth.
Overview
13
13
years of professional experience
Work History
Restaurant Hostess
Great Wolf Lodge
Mason, OH
12.2024 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen and wait staff to ensure timely service delivery.
- Trained new team members on customer service protocols and operational procedures.
- Handled guest inquiries and resolved issues to maintain high satisfaction levels.
Waitress Supervisor
Blue Agave Mexican Bar & Grill
Cincinnati, OH
12.2022 - 11.2024
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lead Food Service Worker
Chipotle
Cincinnati, OH
07.2020 - 12.2022
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Restaurant Team Member
Brian's Fish'N 4 Chicken
Cincinnati, OH
10.2012 - 11.2015
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Contributed to the restaurant's reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
Education
GED -
South Puget Sound Community College
Olympia05-2009
Skills
- Bilingual
- Customer service
- Team leadership
- Staff management
- Staff training
- Recruitment
- Safety training
- Service training
- Multitasking
Timeline
Restaurant Hostess
Great Wolf Lodge
12.2024 - Current
Waitress Supervisor
Blue Agave Mexican Bar & Grill
12.2022 - 11.2024
Lead Food Service Worker
Chipotle
07.2020 - 12.2022
Restaurant Team Member
Brian's Fish'N 4 Chicken
10.2012 - 11.2015
GED -
South Puget Sound Community College