Dailyn Alanis
Las Vegas,NV
Summary
Dynamic and dedicated professional with extensive experience in customer service at Matteo's Ristorante Italiano. Proven ability to manage high-volume dining environments while maintaining cleanliness and hygiene. Skilled in POS system operations and adept at relationship building, ensuring guest satisfaction and efficient service delivery. Bilingual communicator with strong multitasking capabilities.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Matteo's Ristorante Italiano
04.2025 - 12.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information. Collected information from arriving customers to seat groups or place them on waitlist.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
Lifeguard
The Venetian Resort, The Palazzo Resort
04.2024 - 03.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Sandwich Artist
Subway
01.2024 - 03.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Event Worker
Las Vegas Greek Food Festival
09.2022 - 09.2022
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Supervised lobbies and restrooms for cleanliness and safety standards.
Education
Automotive Service Excellence (ASE) Certification - Automotive Technician
Advanced Training Institute
Las Vegas, NV03-2026
Certified Nursing Assistant - Certified Nursing Assistant
Southeast Career Technical Academy
Las Vegas, NV06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Handling complaints
- Relationship building
- Judgment and decision making
- POS system operations
- Bilingual
- Reservation planning
- High volume dining
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Matteo's Ristorante Italiano
04.2025 - 12.2025
Lifeguard
The Venetian Resort, The Palazzo Resort
04.2024 - 03.2025
Sandwich Artist
Subway
01.2024 - 03.2024
Event Worker
Las Vegas Greek Food Festival
09.2022 - 09.2022
Automotive Service Excellence (ASE) Certification - Automotive Technician
Advanced Training Institute
Certified Nursing Assistant - Certified Nursing Assistant
Southeast Career Technical Academy