GRACE DENNISON
Rock Hill,SC
Summary
Highly motivated young professional with a strong academic background and practical experience working with the public. Proven ability to lead others, seeking challenging opportunities to contribute and grow. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
Work History
Bartender
Twin Peaks
2024.06 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
The Garrison
2024.03 - 2024.07
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
BARTENDER
Thigs Cocktail Bar
2023.11 - 2024.03
- Ability to multitask efficiently, manage inventory, and maintain a clean and organized bar area
- Strong knowledge of various types of spirits, wines, and beers, including food pairing recommendations
- Proven ability to handle high-pressure environments and consistently provide excellent customer service
BARBACK
Idlewild
2022.11 - 2023.11
- Skilled in assisting bartenders with preparing and garnishing drinks, delivering exceptional customer service
- Proven ability to handle multiple tasks simultaneously and work effectively under fast-paced environments
- Proficient in restocking bar supplies, organizing inventory, and maintaining cleanliness in the bar area
SHIFT MANAGER
Starbucks
2020.11 - 2022.11
- Managed inventory, upheld food safety standards, and resolved customer complaints
- Collaborated with management to develop and implement strategies for increased customer satisfaction
- Trained new staff members and conducted performance evaluations for improved productivity
- Led a team of 20 employees and ensured smooth operations during shifts
- Conflict resolution expertise: Skilled at de-escalating tense situations and finding peaceful resolutions to customer complaints
SHIFT MANAGER
Papa Johns
2019.08 - 2020.08
- Lead a team of employees, delegating tasks and ensuring smooth operations
- Managed inventory and maintained stock levels to meet customer demands
- Trained new employees, implementing company policies and procedures for efficient workflow
- Provided exceptional customer service, resolving any issues or complaints effectively
Education
FORENSIC PSYCHOLOGY -
Arizona State University
Tempe, AZ09.2024
Skills
- Adaptability
- Critical Thinking
- Decision Making
- Communication
- Leadership
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Bartender
Twin Peaks
2024.06 - Current
Bartender
The Garrison
2024.03 - 2024.07
BARTENDER
Thigs Cocktail Bar
2023.11 - 2024.03
BARBACK
Idlewild
2022.11 - 2023.11
SHIFT MANAGER
Starbucks
2020.11 - 2022.11
SHIFT MANAGER
Papa Johns
2019.08 - 2020.08
FORENSIC PSYCHOLOGY -
Arizona State University
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