Gean Mallory
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Eastern National
Washington, DC
08.2015 - Current
- Provide a positive and educational experience to The Mall's thousands of annual visitors; and providing direction on travel via DC's intricate metro rail system
- Maintaining inventory records, processing and receiving stock transfers/purchase orders, and pricing merchandise
- Design attractive shelving displays and provide customers with extensive knowledge of products
- Process orders in person and by phone.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supervisor /Service Representative (Seasonal)
FedExField (Redskins Stadium)
Hyattsville, MD
04.2015 - 09.2020
- Assist guests with any questions and/or directions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Medical Assistant, Externship
Cardio Care LLC
Chevy Chase, MD
01.2016 - 03.2016
- Greeted patients and facilitated intake process by entering information into patient database
- Prepared patients for examinations by conducting vital signs prior to patient-doctor visits
- Maintained records for patient charts/EHR and generated daily reports for clinicians
- Answered phone calls, scheduled patient visits, and conducted other clerical tasks as needed.
Customer Service Associate
Shake Shack
McLean, VA
06.2015 - 01.2016
- Greet customers as they arrive, provide menu information, and process orders accordingly
- Resolve any complaints in a friendly manner to ensure customer satisfaction and recurring business
- Uphold cleanliness/sanitization of all work areas according to Department of Health Standards.
Education
Medical Assistant Diploma -
Prospect College
Washington, DC05.2016
Skills
- Microsoft Office Suite
- Mac/PC proficient
- Medical Emergency Procedures
- Problem-Solving
- Customer Service
- Customer Service Management
- Training and mentoring
- Cash Management
- Retail Inventory Management
- Recruitment and hiring
- Work Planning and Prioritization
- Strategic thinker
Certification
- CPR & First Aid Certified
- OSHA Training Certified
- HIPAA Training Certified
References
Excellent references furnished upon request.
Timeline
Medical Assistant, Externship
Cardio Care LLC
01.2016 - 03.2016
Store Manager
Eastern National
08.2015 - Current
Customer Service Associate
Shake Shack
06.2015 - 01.2016
Supervisor /Service Representative (Seasonal)
FedExField (Redskins Stadium)
04.2015 - 09.2020
Medical Assistant Diploma -
Prospect College