Geanine Traband
Bloomsburg,PA
Summary
Results-oriented professional with a focus on improving business outcomes through resourceful problem-solving and efficient task management. Experienced in administrative functions, including data entry and document preparation, contributing to streamlined operations. Recognized for strong communication skills and the ability to adapt quickly to diverse processes, driving team success. Aiming for a position that maximizes talent and offers opportunities for advancement.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Geisinger Oral Medicine and Maxillofacial Surgery
12.2024 - Current
- I provide advanced administrative support to the department, ensuring efficiency and organization. The reporting structure includes Melissa Lahey, Clinical Supervisor; Maureen Decker, Operations Manager II; and Dr. Natalie Stinton, Department Chair of Dental Medicine.
- Support managers and department providers through various tasks such as organization and communication.
- Schedule on-call operating room shifts.
- Organize meetings, produce and distribute correspondence.
- Prepare reports and presentations.
- Reconcile expense reports.
- Assist with projects.
- Manage the candidate interview process (including itineraries, interviews, and tour support).
- Plan and set up departmental functions.
- Facilitate patient financial counseling for surgeons.
- Verify insurance.
- Maintain filing systems for all providers.
- I am responsible for keeping up to date with a range of concepts, practices, and procedures in the field.
- Manage standing purchase orders.
- Onboard new providers.
- Maintain credentialing and billing.
- Offer additional direct administrative support to the assigned office.
- Address complex operational issues.
- Assist in conflict resolution.
Senior Resolution Specialist
CVS Caremark
Knoxville, TN
10.2024 - 12.2024
- Manage insurance pharmacy benefits, including escalation and first call resolution.
- Professionally assist member/customer care representatives with complex inbound calls.
- Proficient in Peoplesafe, AS400, Links, Medforce, SPRX.
- Resolve customer issues from client liaisons.
- Direct and lead work of others.
- Handle billing transactions and disputes.
- Transition Role
Lead Pharmacy Representative
CVS Specialty Pharmacy
Monroeville, USA
01.2021 - 10.2024
- In my role in Chat Support: Mentor existing team members and train new agents.
- Answer questions and resolve account issues.
- Support team members throughout the day.
- Escalations Representative: Handle complex issues, research, and resolve escalation complaints from clients and representatives.
- Manage clinical exception doses, prior authorizations, returns, claim rejections, and returns.
- Quality Assurance Representative: Work alongside team members, listen to calls, and have representatives review my calls.
- Score calls using the YiCare form and share tips for excellent customer service.
- Report on performance results and help plan action steps to achieve 100% call monitoring techniques.
- Subject Matter Expert/Peer Assisted Learner (SME/PAL) for CVS Specialty Pharmacy Training Environment: Demonstrate professional conduct when interfacing with new hire PSRs, fellow SMEs/PALs, and leadership.
- Assist trainers in the Virtual Learning Environment and support new hire training classes.
- Maintain nesting logs and daily attendance reports.
- Demonstrate and critique learning case scenarios.
- Support new hires to excel in their roles.
- Customer Interaction: Answer questions, solve problems, provide education, and maintain the company's reputation for high-quality service.
- Handle incoming and outgoing phone calls to patients, clients, and other customers, proactively gaining patient and order information.
- Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment.
- Knowledgeable in insurance, healthcare, and reimbursement-related requirements for dispensing.
- Process new referrals, provide customer education, and conduct routine assessments with appropriate escalation to pharmacists.
- Familiar with Medicare and Medicaid requirements, managed care issues, and other payer regulations and benefit limits.
Administrative Assistant/ Office Coordinator
Susquehanna Valley Medical Specialties
Bloomsburg, USA
04.2019 - 12.2020
- Patient Registration and Checkout: Manage the main window for registering and checking out patients in a five-physician family care office. Collate source data including patient information, EPIC software, and accounts payable/receivable.
- Customer Service: Handle over 60 customer interactions daily, providing detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Appointment Management: Schedule and verify appointments, perform data entry, and manage HEDIS follow-ups.
- Insurance and Compensation: Enter and verify insurance information, handle Workman's Compensation claims, and provide general office support.
- Patient Interaction: Interact with patients in a caring and professional manner.
- Training: Train new employees in all front office tasks.
- Bloomsburg, PA
Administrative Assistant/Patient Services Coordinator
Alley Medical Center
08.2015 - 03.2019
- Patient Check-In and Check-Out: Efficiently manage the process of checking in and checking out patients.
- Data Management: Perform data entry for all patient information, verify insurance details, and schedule appointments for veterans.
- Financial Management: Handle monetary transactions and manage accounts.
- Medication Refills: Input requests for medication refills.
- Office Maintenance: Maintain the professional image of the office and provide general office support.
- Communication: Operate a multi-line phone system and manage Workman's Compensation claims.
- Patient Interaction: Interact with patients in a caring and professional manner to better assist their needs.
Operations Manager
Elite Venture Group Inc., LLC
07.2006 - 01.2015
- Meeting and Appointment Management: Schedule and coordinate meetings and appointments.
- File and Information Management: Maintain files and manage communication and information flow.
- Research and Reporting: Conduct research, disseminate information, and balance financial records.
- Office Supplies and Organization: Order office supplies, manage deposits, and organize the office.
- Strategic Planning: Formulate strategies to improve performance and ensure compliance.
Operation Director
Hoffman and Traband Concrete and Masonry
06.2004 - 01.2006
- Office Management: Oversee the daily operations of the company's office, including managing staff and payroll.
- Customer Service: Provide exceptional customer service to maintain client satisfaction.
- Strategic Planning: Develop strategic plans to maintain current business levels, increase profits, and boost market share.
- Financial Management: Handle accounts payable/receivable and payroll.
- Employee Supervision: Supervise employees to ensure efficient workflow and productivity.
- Business Organization: Organize and streamline business processes for optimal performance.
Education
Associate Of Science - Interdisciplinary Studies
Kaplan University
02.2011
Skills
- Efficiency in High Pressure Environments
- Critical Thinking
- Administrative Support
- Time Management and Organization
- Account Maintenance
- Process Optimization
- Microsoft Office Applications
- Problem Assessment and Resolution
- Written and Verbal Communication
- Expense reconciliation
- Report preparation
- Meeting coordination
- Training and mentoring
- Information management
- Team collaboration
- Conflict resolution
References
See attached
Timeline
Administrative Assistant
Geisinger Oral Medicine and Maxillofacial Surgery
12.2024 - Current
Senior Resolution Specialist
CVS Caremark
10.2024 - 12.2024
Lead Pharmacy Representative
CVS Specialty Pharmacy
01.2021 - 10.2024
Administrative Assistant/ Office Coordinator
Susquehanna Valley Medical Specialties
04.2019 - 12.2020
Administrative Assistant/Patient Services Coordinator
Alley Medical Center
08.2015 - 03.2019
Operations Manager
Elite Venture Group Inc., LLC
07.2006 - 01.2015
Operation Director
Hoffman and Traband Concrete and Masonry
06.2004 - 01.2006
Associate Of Science - Interdisciplinary Studies
Kaplan University