Geary Thomas
View Park
Summary
Dependable and detail-oriented professional with over 20 years of experience delivering exceptional customer service, technical support, and administrative assistance in high-volume, deadline-driven environments. Skilled at resolving customer concerns with patience and professionalism, maintaining accurate records, and adhering to policies and procedures in compliance-focused settings. Quick to learn new systems and technologies, with a typing speed of 45+ WPM and strong organizational abilities. Eager to bring a strong work ethic and commitment to public service to the California Department of Motor Vehicles.
Overview
21
21
years of professional experience
Work History
Construction Assistant
Gordon Construction
11.2024 - Current
- Responsible for providing support to construction project managers by assisting with administrative support, On site coordinating, and communications. I assisted with the offloading of tools and materials and helped with early construction site preparation.
Customer Service
AT&T Mobility
07.2022 - 10.2024
- Assisted customers by addressing inquiries, troubleshooting issues and providing information about products and services. As an AT&T customer service rep we also handled complex billing issues, technical support, and account management while ensuring a positive customer experience.
Member Services Rep
University Credit Union
04.2018 - 05.2022
- Provided customer service support by responding to all member’s inquiries and complaints. Responsible for creating and developing creative sales pitches, processing customer’s request such as Loan payments, money withdraws/transfers and resolving online banking issues. Answered all questions about our banking services and qualified members to make the best decision regarding their interest. As a member service representative, it was imperative to possess the ability to multi-task, work under pressure, and assist members under minimal supervision.
Lead
Google Express
05.2016 - 05.2018
- Ensured and monitored the quality of in-store operations (product selection, packaging and purchasing) to meet or exceed deadline cutoffs.
Hand Off Lead
Google Express
05.2016 - 05.2018
- Prime responsibilities were to ensure the quality of all orders in a time efficient manner per company's standards. Manage, motivate and train a small team of Hand Off Operators daily – which included, but limited to scheduling, overseeing daily tasks and safety. Assisted with daily flow of production.
Hand Off Operator
Google Express
05.2016 - 05.2018
- Prepped and stowed parcels for courier delivery in a fast-paced environment.
Construction Worker Assistant
Gordon Construction
01.2015 - 05.2016
- Assisted contractors with room additions in the Los Angeles area. Built frames, and installed windows and doors, laid concrete and brick. Also was responsible for laying ceramic and vinyl tile in bathrooms and kitchens, based on specs and customers’ preference.
Coach Relations
Beachbody LLC
01.2015 - 04.2015
- Provided dedicated and personalized customer service and support for Beach Body customers. Core responsibilities included resolving problems, addressing complaints, answering questions and ordering new products.
Sales Representative
California Green Energy Center
10.2014 - 01.2015
- Consulted with homeowners to identify possible sales opportunities in the solar panel market.
Construction worker assistant
Gordon Construction
08.2013 - 09.2014
- Assisted contractors with room additions in the Los Angeles area. Built frames, and installed windows and doors, laid concrete and brick. Also was responsible for laying ceramic and vinyl tile in bathrooms and kitchens, based on specs and customers’ preference.
Sales Agent
Verizon Fios via VXI global solutions
04.2012 - 09.2013
- Responsible for cold calling Verizon Fios customers to upgrade them based upon qualifications. Up selling customers on premium movie and sport packages.
Barista
Starbucks Coffee
08.2008 - 02.2012
- Received and prepared orders from customers. Collected and managed sales. I was responsible for cleaning, closing the store & ensuring customer satisfaction.
Sales Specialist
Expo Design Center via Home Depot
10.2007 - 06.2008
- Responsible for special ordering high-end patio furniture and appliances. My responsibilities included ensuring all orders were completed for shipping/pick-up. I aided customers in identifying the best options available to accommodate their specific dimensions & needs.
Sales Specialist
Home Depot
02.2005 - 01.2007
- Millworks Department- Ensured inventory contained necessary materials and stocked shelves. Provided customer service assistance to customers and vendors. Helped other departments with customer needs/requests when needed. Qualified and helped customers special order exotic windows, entry-doors, and garage doors.
Custodial Worker
Staples Center
10.2004 - 01.2005
- Responsible for ensuring that stands, bathrooms, stadium corridors were clean according to industrial standards.
Education
Diploma - Liberal Arts
University High School
Los Angeles, CaSkills
- Engaged listening
- Service excellence
- Problem-solving skills
- Detail-oriented data management
- Customer relations
- Call center experience
- Proficient in computer applications
- Interpersonal communication techniques
- Information gathering
- Memory retention
- Verbal and written communication
- Information gathering and relay
Timeline
Construction Assistant
Gordon Construction
11.2024 - Current
Customer Service
AT&T Mobility
07.2022 - 10.2024
Member Services Rep
University Credit Union
04.2018 - 05.2022
Lead
Google Express
05.2016 - 05.2018
Hand Off Lead
Google Express
05.2016 - 05.2018
Hand Off Operator
Google Express
05.2016 - 05.2018
Construction Worker Assistant
Gordon Construction
01.2015 - 05.2016
Coach Relations
Beachbody LLC
01.2015 - 04.2015
Sales Representative
California Green Energy Center
10.2014 - 01.2015
Construction worker assistant
Gordon Construction
08.2013 - 09.2014
Sales Agent
Verizon Fios via VXI global solutions
04.2012 - 09.2013
Barista
Starbucks Coffee
08.2008 - 02.2012
Sales Specialist
Expo Design Center via Home Depot
10.2007 - 06.2008
Sales Specialist
Home Depot
02.2005 - 01.2007
Custodial Worker
Staples Center
10.2004 - 01.2005
Diploma - Liberal Arts
University High School
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