Gebre Kenyatta
Banking Professional
Dallas,TX
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
28
28
years of professional experience
Work History
Warehouse Assistant
Kohls Distribution Center
03.2019 - 05.2023
- Evaluated incoming shipments for quality issues and processed 25 or more unacceptable materials for return.
- Participated in training and development opportunities to provide workers with knowledge and skills to work productively.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping for 30 or more pallets.
- Conducted research to address shipping errors and packaging mistakes.
Team Leader, Logistics
Amazon
04.2017 - 06.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised 30 team members to confirm compliance with set procedures and quality requirements.
- Worked with team of 30 to identify areas of improvement and devised solutions based on findings.
- Mentored and guided 30 employees to foster proper completion of assigned duties.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Robotics Safety Coordinator
Amazon
09.2016 - 03.2017
- Built, configured or tested 50 or more robots or robotic applications.
- Evaluated proposed and existing robotics systems of more than 25 robots to check quality and safety controls.
- Tested features, documenting findings, modeled trends, and submitted reports for more than 30 robots.
- Developed, deployed, and tested prototype systems to assess functionality and feasibility for approximately 70 robots under production.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Fulfillment Problem Solver
Amazon
02.2016 - 08.2016
- Selected and filled over 25 orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed 30 or more new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Examined 30 or more incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Mortgage Loan Specialist II
Citigroup Inc
03.2012 - 12.2015
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with 1 to 2 underwriters to fix application problems and resolve issues.
- Followed up daily with 15 or more clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed 25 or more loan applications and credit reports to determine loan eligibility and risk level.
- Assisted 20 or more clients in selecting correct loan product and terms to meet needs and financial goals.
Freight Team Associate
UPS Freight
03.2003 - 09.2003
- Loaded and unloaded trucks.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Lifted and moved items weighing 10 pounds or less multiple times per shift.
- Scanned 30 or more items on arrival and departure to create accurate tracking records.
- Documented 30 or more freight movement to prevent lost or misplaced items.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Inspected approximately 5-10 trailers before loading and after unloading, checking for unsecured items and missed cartons.
- Verified and noted count and condition of cargo received.
Wire Transfer Specialist
Depository Trust & Clearing Corporation, DTCC
10.1998 - 04.2002
- Produced 2 to 4 financial statements and reports to comply with regulations.
- Built and established relationships with clientele to improve future business opportunities.
- Developed financial strategies to optimize use of capital and resources.
- Evaluated financial performance of over 30 clients and identified potential areas of improvement.
- Developed and maintained database of financial records for 30 or more clients.
Vault Clerk
Depository Trust & Clearing Corporation, DTCC
09.1996 - 09.1998
- Utilized manual and mechanical means to count and verify monetary values.
- Updated, corrected and filed documentation for bank records and compliance purposes for approximately 30 or more business entities.
- Completed reports detailing daily actions, customer services issues and notable incidents quarterly.
- Prepared over 25 outgoing orders on behalf of customers and tellers.
- Received and counted 15 or more incoming transfers from armored car services.
- Maintained vault and bank security at all times.
- Performed electronic transfers to more than 30 customer accounts and other bank locations.
Encoder
Chase Manhattan Bank
01.1995 - 08.1996
- Identified approximately 45 counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
- Performed deposit processing functions and reconciled out-of-balance conditions for over 30 accounts
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures for 15 or more accounts.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction daily.
- Coded and processed applications into required electronic formats for 45 or more accounts.
Education
Bachelor of Arts - International Studies
University of North Texas
Denton, TXBachelor of Arts - Geography
University of North Texas
Denton, TXMBA - Finance
Argosy University
Farmers Branch, TXPh.D. - Doctor of Social Work
Walden University
Minneapolis, MN12.2024
Skills
- Application Preparation
- Generating Reports
- Data Entry Accuracy
- Strong Communication
- Attention to Detail
- Quality Assurance
- Records Management
- Decision Making
- Problem solving
- Continuous improvement
- Transaction Processing
- Microsoft Word
- Customer Relations
- Staff Training
- Active Listening
- Order Fulfillment
- Closing Sales
- Call Center Operations
Timeline
Warehouse Assistant
Kohls Distribution Center
03.2019 - 05.2023
Team Leader, Logistics
Amazon
04.2017 - 06.2018
Robotics Safety Coordinator
Amazon
09.2016 - 03.2017
Fulfillment Problem Solver
Amazon
02.2016 - 08.2016
Mortgage Loan Specialist II
Citigroup Inc
03.2012 - 12.2015
Freight Team Associate
UPS Freight
03.2003 - 09.2003
Wire Transfer Specialist
Depository Trust & Clearing Corporation, DTCC
10.1998 - 04.2002
Vault Clerk
Depository Trust & Clearing Corporation, DTCC
09.1996 - 09.1998
Encoder
Chase Manhattan Bank
01.1995 - 08.1996
Bachelor of Arts - International Studies
University of North Texas
Bachelor of Arts - Geography
University of North Texas
MBA - Finance
Argosy University
Ph.D. - Doctor of Social Work
Walden University
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