Geena Fegorello
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Dunkin' Donuts
09.2020 - 05.2022
Team Member
Wawa
05.2018 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Customer Service Associate
Dunkin' Donuts
06.2015 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Bachelor of Arts - Animation
Montserrat College of Art
Beverly, MA05.2023
Skills
- Safe Work Practices
- Removing Trash
- Guest Satisfaction
- Register Operations
- Food Preparation and Safety
- Cash Management
- Order Taking
- Sandwich Preparation
Timeline
Customer Service Associate
Dunkin' Donuts
09.2020 - 05.2022
Team Member
Wawa
05.2018 - 01.2020
Customer Service Associate
Dunkin' Donuts
06.2015 - 08.2016
Bachelor of Arts - Animation
Montserrat College of Art
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