Geeta Rani
Malden,MA
Summary
Demonstrated ability to support department and customer service strategies with focus on learning and adapting new challenges. Experienced agent with excellent mathematical and analytical skills as well as devotion to customer service. Hardworking and organized with exceptional time management abilities. Known for high productivity and efficient task completion. Skilled in loan processing, compliance adherence, and customer service, ensuring smooth and effective operations. Excel in communication, problem-solving, and time management, contributing to team success and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Loan Servicing Specialist / Member Services
Metro Credit Union
Chelsea, MA
04.2023 - Current
- Auto Loan / Mortgage / Heloc Payoff
- Releasing Title.
- Inquiring about Payment History Reversal and Reapplying Payments.
- Escrow Analysis.
- Inquiring about Gap Coverages.
- Keeping member information confidential.
- Verification of Mortgages.
- Name / Address Change Request.
- Inquiring about loan rates.
- Transfer funds for members per request.
- Order and close debit cards.
- Helping members with new auto loan applications.
Loan Servicing Specialist
Rockland Trust
Peabody, MA
01.2021 - 03.2023
- Process Commercial Payoff.
- Freeze / Unfreeze Loans.
- Process GL transactions, year-end statements, and advances.
- Process renewals, extensions, and modifications.
- Answer inquiries from members and attorneys.
- Produce and research payment history upon loans for requests, and perform other duties as required.
- Process all loan payments to the core system received via mail, interoffice.
Loan Servicing Specialist
East Boston Savings Bank
Melrose, MA
01.2020 - 01.2021
- Process all daily work, maintain compliance with rules and regulations, with attention to procedure.
- Process incoming wires.
- Perform loan transactions, including payments and loan transfers. View unapplied and expectations reports daily to assure proper payment transactions are made.
- Address inquiries and research requests from internal and external customers.
- Work with loan officers, borrowers, attorneys, and in closing and funding loans.
- Pull and view various reports from FCM, and verify HELOC signatures.
- Communicate effectively with other members of the mortgage servicing team to resolve member concerns and ensure payoff statements are accurate.
- Contribute to team projects.
Teller Supervisor
East Boston Savings Bank
Melrose, MA
01.2019 - 01.2020
- Balanced bank vault and teller drawers daily.
- Performed random bank audits, ensuring no security issues.
- Assist management with complex issues.
- Sold and referred bank products based on a specific sales focus.
- Implanted and tracked branch performance.
- Scheduled staff requirements.
- Taught and coached employees on maintaining a clean and customer-friendly atmosphere.
Human Resource Coordinator
East Cambridge Savings Bank
Cambridge, MA
01.2016 - 08.2019
- Assist officers and employees in a polite and personally responsive manner, providing information as needed.
- Direct employees to the Human Resources Officer when necessary.
- Process and proof payroll adjustments for processing.
- Prepare and maintain paperwork.
- Payroll changes and related documentation to support payroll entries.
- Enroll and remove employees from various benefits, ensuring that all documentation is accurate.
- Review monthly invoices for accuracy, and prepare for payment.
- Assist with researching and creating employee distributions that pertain to wellness, training programs, payroll, benefits, etc.
- Prepare monthly and quarterly payroll reports.
- Assist with implementing bank-wide time-off policies.
- Review time-off balances to ensure accruals and balances are accurate.
- Assist with the maintenance of employee files which includes personnel files, training files and records on all trainees, ensuring that all paperwork and records are complete and updated
- Assist with the assignment and monitoring of compliance training for employees
Senior Teller
East Cambridge Savings Bank
Medford, MA
01.2015 - 01.2016
- Assist the Branch Supervisor, Assistant Sales and Service Manager, and Business Development Sales Manager with branch operations and the work direction of others.
- Oversee daily operations, including opening and closing the branch, coordinating teller work assignments, as well as recommending needed staff replacements.
- Prepare and maintain branch reports and files, and forward them to the appropriate departments.
- Responsible for making referrals and sales based on predetermined sales goals on a monthly and annual basis, in accordance with the Bank's Customer Service Standards.
- Generate and pursue sales leads by telephone, letter, and personal contact.
- Participate in the development of ongoing branch sales promotional strategies and activities.
- Refer customers to the appropriate retail staff and other business lines for additional information.
- Train clerks, tellers, and customer service associates in entry-level work and customer service standards, and update trained staff on new procedures and services.
- Evaluate work performance.
Teller
East Cambridge Savings Bank
Somerville, MA
01.2007 - 01.2015
- Accept and process all currency, entered check holds, sold money orders, treasurers', and travelers' checks.
- Administer daily computer totals and balances.
- Manage documentation, including proving and scanning checks, tickets, and all other documents.
- Responsible for making referrals and sales based on predetermined sales goals on a monthly and annual basis, in accordance with the Bank's Customer Service Standards.
- Generate and pursue sales leads by telephone, letter, and personal contact.
Education
High School diploma -
Medford High School
Medford, MA06.1999
Skills
- Executive team leadership
- Customer service
- Problem solving
- Time management
- Teamwork
- Loan processing
Timeline
Loan Servicing Specialist / Member Services
Metro Credit Union
04.2023 - Current
Loan Servicing Specialist
Rockland Trust
01.2021 - 03.2023
Loan Servicing Specialist
East Boston Savings Bank
01.2020 - 01.2021
Teller Supervisor
East Boston Savings Bank
01.2019 - 01.2020
Human Resource Coordinator
East Cambridge Savings Bank
01.2016 - 08.2019
Senior Teller
East Cambridge Savings Bank
01.2015 - 01.2016
Teller
East Cambridge Savings Bank
01.2007 - 01.2015
High School diploma -
Medford High School