GEETA SHARMA
CONTACT CENTER REPRESENTATIVE
Manchester,NH
Summary
Detail-oriented professional with over 5 years of experience in customer service, financial operations, and safety compliance within logistics and healthcare industries. Proven track record in resolving inquiries, processing transactions, and enhancing service delivery within collaborative team settings. Recognized for exceptional communication skills, adept problem-solving abilities, and demonstrated adaptability. Eager to leverage expertise as a Contact Center II Representative at EVERSOURCE to drive impactful results.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Accounts Payable
Advanced Garden State Cardiology
Jersey City, New Jersey
04.2025 - Current
- Reliable professional with a strong background in financial operations, vendor coordination, and customer service. Experienced in managing invoices, solving issues, and supporting smooth accounting and purchasing processes.
- Processed 100+ vendor invoices weekly, improving payables accuracy by 20%.
- Reconciled payment schedules and purchase orders to ensure timely disbursements.
- Coordinated with suppliers to resolve payment disputes, ensuring smooth operations.
- Maintained financial records in line with compliance requirements.
- Supported supply chain budgeting by tracking medical inventory purchases.
Client Support Associate
Makati Express Cargo LLC
Jersey City, New Jersey
06.2024 - 04.2025
- Flexible and dependable professional with over 5 years of experience in customer service and logistics support. Skilled at working with teams, solving customer problems, and making sure shipments and deliveries are handled on time and correctly.
- Handled 50+ customer service interactions daily via phone, email, and in-person.
- Managed shipment inquiries, escalations, and scheduling logistics with 98% on-time resolution.
- Logged client data into CRM systems, ensuring accurate records and follow-ups.
- Improved customer satisfaction scores by 15% through proactive issue resolution.
- Supported cross-functional coordination between dispatch, drivers, and clients.
Safety/Claims Coordinator
Smartlink Satellite LLC
Harrison, New Jersey
09.2020 - 06.2024
- Experienced safety and compliance professional with a strong background in promoting safe practices, solving problems, and supporting efficient operations.
- Skilled in training, accident prevention, and working with teams to meet safety goals.
- Led safety training for 100+ drivers, reducing incident rate by 25%.
- Investigated freight claims and accidents, achieving 90% resolution rate within SLA.
- Audited logbooks to ensure DOT compliance with hours-of-service regulations.
- Collaborated with clients and insurers to manage claims efficiently and professionally.
- Maintained digital safety records, contributing to improved operational compliance audits.
Education
Higher Secondary Education - Commerce
Thakur College Of Science And Commerce- India
India 06.2005 - 06.2009
Skills
- Financial Services
- Adaptability
- Continuous Learning
- Attention To Detail
- Decision-Making
- Technology
- Communication
- Problem-Solving
- Customer Service
- Strong work ethic
- Client rapport building
Interests
Enjoy regular outdoor walks for physical fitness and mental well-being, Learning about stocks and investing
Timeline
Accounts Payable
Advanced Garden State Cardiology
04.2025 - Current
Client Support Associate
Makati Express Cargo LLC
06.2024 - 04.2025
Safety/Claims Coordinator
Smartlink Satellite LLC
09.2020 - 06.2024
Higher Secondary Education - Commerce
Thakur College Of Science And Commerce- India
06.2005 - 06.2009
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