Geetanjali Goyal
San Jose,CA
Summary
Seasoned program manager with 10+ years of experience in handling multiple projects simultaneously with a high degree of accuracy. Clear communicator, decision maker and problem solver. Successfully implemented end to end projects in both structured and unstructured settings. Ensure consistent attainment of deadlines, budget goals and quality expectations. Forge productive relations with all departments and corporate levels. Confident leader and mentor who builds top-caliber teams by fostering the utmost staff morale and excellence.
Overview
12
12
years of professional experience
Work History
Program Manager
AppDynamics
02.2022 - Current
- Led an effort to increase usage of AppDynamics by other 60+Cisco BUs and displace competitors from Cisco's internal ecosystems
- Implemented Pop Dock as middleware between SFDC and NetSuite which led to saving 30% of manual work for end users
- Managing project planning, resource allocation, estimates, scope, schedule, change requests, status and documentation.
- Working cross-functionally between Salesforce, NetSuite and other teams at multiple levels to clarify, address and set in motion solution path to resolve business problems
- Collaborating with stakeholders to identify business needs and data sources.
- Creating roadmap for projects and tracking progress of each milestone.
- Providing ongoing productivity efficiencies and process improvements through project stabilization.
- Identify program obstacles and communicate possible impacts to team and leadership
- Meet with project stakeholders on regular basis to assess progress and make adjustments.
- Supervising deployments and providing user support.
Senior IT Business Lead
Equinix
05.2020 - 02.2021
- Worked on change control process for production workflow procedures which improved efficiency and slashed down 85% of human errors
- Worked on M&A for EMEA and APAC;
- Developed customized reports, summarizing and presenting data in visually appealing format
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Monitored project performance to identify areas of improvement and make adjustments.
Solution Architect
Zuora Inc
08.2014 - 05.2020
- As SME developed roadmap for various cloud-based implementations and participated in gathering revenue business/financial requirements with stakeholders;
- Worked closely with product teams to define and prioritize partner feature requests
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Performed FIT/GAP analysis for stakeholders and provided solution for GAP keeping US GAAP accounting standards in mind;
- Worked as facilitator between stakeholders, Professional service, engineering and Product team to design solution for requirements given by revenue stakeholders;
- Developed strong relationships with clients and manage client communication and expectations throughout implementation;
- Developed and executed test cases, SQL scripts, plans and procedures (manual and automated);
- Maintained project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all levels and stakeholders;
- Lead user experience training sessions involving various teams of customers like finance, IT, end users etc;
- Conducted technical workshops and education sessions for various customer teams like finance, IT, end users etc.
- Created manuals for stakeholders and support team for after go-live support.
Business/ Data Analyst
Drop Thought
01.2014 - 06.2014
- Identified, analyzed and interpreted trends or patterns in complex data sets and converted them into meaningful actionable key insights
- Provided enhancement suggestions and report generation by trend and feedback analysis;
- Coordinated and worked with a team of designers & engineers to deliver Key Insights to clients.
Financial Analyst
Novozymes South Asia Pvt. Ltd
02.2011 - 07.2012
- Documented and updated system-level configuration as well as training materials;
- Solved all priority tickets like critical, major and minor issues related to payments, invoices etc;
- Trained and helped new end-users to effectively utilize the system;
- Documented all client issues, follow-up, solution formulation and timely delivery.
Education
Agile With Atlassian Jira Certification -
Atlassian University
2021
Salesforce CPQ certification -
Salesforce
2021
Engineering Project Management-Initiating and Planning CertificationCalifornia -
NA
2021
Scrum Master Certification (CSM) -
NA
2016
Project Management Certification - undefined
2014
Master of Business Administration - Finance
2008
Bachelors of Commerce - undefined
2006
Skills
- Strategic Business Planning and Prioritization
- Team leadership and Motivation
- Process Redesign & Improvement
- Status & Risk Reporting
- Resource Allocation
- Cross-Functional Collaboration
- Business Requirement
- ERP and SaaS Implementation
- Quote to Cash
- Zuora RevPro
- Agile projects
- FIT/GAP Analysis
Timeline
Program Manager
AppDynamics
02.2022 - Current
Senior IT Business Lead
Equinix
05.2020 - 02.2021
Solution Architect
Zuora Inc
08.2014 - 05.2020
Business/ Data Analyst
Drop Thought
01.2014 - 06.2014
Financial Analyst
Novozymes South Asia Pvt. Ltd
02.2011 - 07.2012
Agile With Atlassian Jira Certification -
Atlassian University
Salesforce CPQ certification -
Salesforce
Engineering Project Management-Initiating and Planning CertificationCalifornia -
NA
Scrum Master Certification (CSM) -
NA
Project Management Certification - undefined
Master of Business Administration - Finance
Bachelors of Commerce - undefined
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