Geidys Benítez Jiménez
Miami,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Valiente Dental
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
Senor Pan Cafe
04.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree -
University of Dentistry
Ciego De Avila, Cuba02.2022
Dental Assistant Certificate - Dentistry (Pre-Dentistry)
CMVC
Miami, FL05.2024
High School Diploma -
La Edad De Oro
Ciego De Avila, Cuba06.2019
Skills
- Mail Sorting
- File Management
- Departmental Support
- Office Organization
- Cash Handling
- Customer Service
- Listening Skills
- Sensitive Information Handling
- Multi-Line Telephone Systems
- Appointment Scheduling
- Problem-Solving Skills
- Team Collaboration
Additional Information
- Highly organized
- Detail-oriented
- Great communicator
- Excellent communication skills
- Stress management
- Problem solving
- Customer service
- Teamwork
- Computer skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Valiente Dental
05.2023 - Current
Server
Senor Pan Cafe
04.2022 - 05.2023
No Degree -
University of Dentistry
Dental Assistant Certificate - Dentistry (Pre-Dentistry)
CMVC
High School Diploma -
La Edad De Oro
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