Geilyn Plasencia
Allentown ,PA
Summary
Dynamic customer service professional with proven expertise at F&H, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and proficient in computer systems, I thrive in high-pressure environments, consistently delivering satisfactory resolutions and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
F&H
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Warehouse Worker
CELESTICA
02.2023 - 06.2023
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Installed, configured, and tested internet boxes to ensure proper functionality.
- troubleshoot connectivity issues and performed basic maintenance on network devices.
- Set up and maintained computer system used for internet hardware and software configurations.
Costumer Service Cashier
Supremo Supermarket
01.2022 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
Associate of Science - Business
Lehigh Carbon Community College
Schnecksville, PA05-2026
High School Diploma -
William Allen High School
Allentown, PA06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Sales expertise
- Store maintenance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
F&H
06.2023 - Current
Warehouse Worker
CELESTICA
02.2023 - 06.2023
Costumer Service Cashier
Supremo Supermarket
01.2022 - 06.2022
Associate of Science - Business
Lehigh Carbon Community College
High School Diploma -
William Allen High School
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