Geisell Inally Soler Acevedo
Sherman,TX
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Arstrat, Llc
Denison, TX
12.2024 - Current
- Resolved customer inquiries through phone and email, ensuring timely and effective communication.
- Collaborated with cross-functional teams to streamline support processes and enhance service delivery.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Assisted in tracking support metrics, providing insights for performance improvement initiatives.
- Manage approximately 120 accounts from client on a daily basis.
Administrative Assistant
Aramark At Pinellas County Jail
Clearwater, FL
06.2022 - 11.2024
- Streamlined administrative processes, enhancing operational efficiency within the office environment.
- Assisted in maintaining accurate inmate records using electronic database management systems.
- Facilitated communication between departments to support seamless information flow and collaboration.
- Organized and maintained office supplies, ensuring availability for staff and reducing procurement delays.
Receptionist Administrator
Restaurant Depot
Largo, FL
08.2018 - 05.2022
- Managed front desk operations, ensuring smooth customer check-in and prompt service.
- Coordinated appointment scheduling, optimizing staff availability and minimizing wait times.
- Maintained organized filing systems for customer inquiries and vendor communications.
- Assisted in inventory management by tracking supplies and placing timely orders.
Cashier
Restaurant Depot
Largo, FL
08.2018 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift registers.
- Provided exceptional customer service to enhance shopping experience.
- Assisted in inventory management by restocking shelves and organizing products.
- Trained new staff on cash handling procedures and customer service protocols.
Education
High School Diploma -
Largo High School
Largo, FL06.2018
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Call center experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
Microsoft office
Presentation Software
Communication Tools
Basic Troubleshooting
Timeline
Customer Support Specialist
Arstrat, Llc
12.2024 - Current
Administrative Assistant
Aramark At Pinellas County Jail
06.2022 - 11.2024
Receptionist Administrator
Restaurant Depot
08.2018 - 05.2022
Cashier
Restaurant Depot
08.2018 - 05.2022
High School Diploma -
Largo High School