Geisha Morales
Fitchburg,MA
Summary
Detail-oriented financial professional successful at exceeding company objectives, building and strengthening client relationships, demonstrating exemplary customer service.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
Santander Bank Us
Acton, MA
01.2018 - Current
- Maintain compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
- Oversee staff recruitment, training, and development initiatives to build a high-performing team capable of meeting branch objectives consistently over time.
- Develop and implement strategies to deliver quality customer service.
- Coach team members on best practices, enhancing their skill sets for career advancement opportunities within the company.
- Manage daily operations, ensuring smooth and efficient branch functioning.
- Conduct regular audits to ensure adherence to internal controls, preventing potential fraud or mismanagement incidents.
- Maintain friendly and professional customer interactions.
Teller
Santander Bank Us
Acton, MA
05.2016 - 01.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Sales Associate
Verizon
Fitchburg, MA
09.2015 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Fitchburg High School
Fitchburg, MASkills
- Branch Operations Management
- Creating Efficiencies
- Time Management
- High Pressure Decision-Making
- Compliance Regulation
- Staff Training and Development
- Multilingual Communication
- De-Escalation Techniques
Accomplishments
Customer Experience Star
References
Leena Srinivas 781-223-4939
Supriya Tipnis 781-330-9925
Tannisha Brice 978-467-3863
Timeline
Branch Operations Manager
Santander Bank Us
01.2018 - Current
Teller
Santander Bank Us
05.2016 - 01.2018
Sales Associate
Verizon
09.2015 - 04.2016
Fitchburg High School