Geishon Young-Desir
Westerly
Summary
Experienced and versatile professional with a strong background in customer service, hospitality, accounting, and administrative support across an variety of industries including hospitality, government services, and finance. Proven ability to manage financial reporting, streamline operations, and deliver exceptional client experiences in fast-paced environments. Skilled in cross-functional collaboration, problem-solving, and regulatory compliance. Ability to adapt to new roles quickly and contributing to organizational goals with a detail-oriented and service-focused approach.
Overview
6
6
years of professional experience
Work History
Premium Services
Kraft Group & Affiliates
Foxboro
03.2024 - Current
- Set up banquet rooms/ suites including preparing various stations, arranging tables, linens and place settings for guest.
- Serve food and drinks in a courteous and professional manner.
- Collaborate with event, production, and kitchen staff to ensure timely service.
- Adhere to all food safety and sanitation standards throughout shift(s).
- Assist with event breakdown and cleanup.
Service Engineer
United States Postal Service
North Attleboro
11.2020 - 09.2024
- Assisted customers with mailing services, including selling postage, shipping supplies, and handling packages.
- Processed incoming and outgoing mail, ensuring accurate sorting, routing, and timely delivery.
- Managed financial transactions, including sales of postage and services, while maintaining accurate cash records.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering information on postal products and services.
- Maintained inventory of postal supplies, ensuring stock levels were sufficient and organized.
- Operated postal equipment, such as scales, sorting machines, and cash registers, in compliance with postal regulations.
- Ensured all mail and packages were properly prepared for delivery, following strict guidelines for packaging and labeling.
- Assisted with general administrative duties and kept accurate records of mail receipts and dispatches.
Complex General Accountant
Marriott International
Bellevue
04.2022 - 11.2023
- Represented two hotels with a total of 618 rooms, proficient in managing and adhering to diverse brand standards and operational needs.
- Reviewed daily metrics and forecasts to evaluate demand, ensuring operational readiness for the day and week ahead.
- Prepared comprehensive financial statements, including balance sheets, income statements, and cash flow statements for both properties.
- Processed end-of-day reports through Lightspeed, ensuring accurate financial data capture and reporting.
- Analyzed financial data to uncover trends and identify opportunities for cost savings and revenue growth.
- Developed and managed group housing billing systems for dual-property operations, ensuring accuracy and timely processing.
- Maintained financial reports for both hotels, providing executives with detailed insights on financial status and performance trends over time.
- Managed accounts payable and receivable processes, including the collection of payments and monitoring potential risks associated with non-payment.
- Reconciled month-end banking statements, ensuring accuracy and consistency with company records.
- Prepared and balanced general ledgers for accurate reporting and financial health assessment.
- Conducted independent audits across 8 departments, implementing and evaluating internal controls to ensure compliance with financial regulations and mitigate risk.
- Created and implemented financial controls and procedures to ensure alignment with Marriott's financial standards, promoting accuracy and regulatory compliance.
Tax Preparer
H&R Block
Seattle
01.2022 - 01.2023
- Scheduled consultations with both prior and new clients through outbound calls, emails, and face-to-face interactions, ensuring effective communication and client engagement.
- Collected essential financial documents from clients, including pay stubs, income statements, and other necessary tax-related paperwork.
- Applied relevant federal, state, and local tax laws to accurately determine appropriate deductions, credits, and payment requirements.
- Processed financial records into tax return software or databases, ensuring accuracy and timely submission of tax returns.
- Provided professional guidance to clients on tax-related matters, fostering strong client relationships and ensuring customer satisfaction throughout the tax preparation process.
Scheduling Coordinator
Big Blue Bug Solutions
Providence
10.2019 - 11.2020
- Collaborated with both clients and team members to efficiently schedule and prioritize various tasks, ensuring smooth workflow and timely project completion.
- Processed and filed invoices, maintaining organized records for easy retrieval and reference.
- Managed the incoming customer queue log, ensuring all customer inquiries were addressed promptly and accurately.
- Coordinated and optimized technicians' workdays, maximizing efficiency and minimizing downtime.
- Communicated with clients regarding policies, appointment scheduling, and service details via phone, email, and mail, ensuring clear and professional correspondence.
- Ensured high levels of customer satisfaction by providing timely and accurate information and resolving issues as needed.
Education
Some College (No Degree) - Accounting and Finance
Community College of Rhode Island
Warwick, RISkills
- Financial reporting
- Tax preparation
- Customer service
- Data analysis
- Administrative support
- Attention to detail
- Event coordination
Timeline
Premium Services
Kraft Group & Affiliates
03.2024 - Current
Complex General Accountant
Marriott International
04.2022 - 11.2023
Tax Preparer
H&R Block
01.2022 - 01.2023
Service Engineer
United States Postal Service
11.2020 - 09.2024
Scheduling Coordinator
Big Blue Bug Solutions
10.2019 - 11.2020
Some College (No Degree) - Accounting and Finance
Community College of Rhode Island