Geisiane Ferreira
Mansfield ,MA
Summary
Bilingual (English-Portuguese) hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Sales Floor
Wegmans
Westwood, MA
08.2022 - 03.2024
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Curbside Shopper
Wegmans
Natick, MA
03.2021 - 04.2022
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Arquive Clerk
Alvarenga Town Hall
Alvarenga MG Brazil
01.2017 - 01.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Escola Estadual Governador Bias Fortes
Alvarenga MG Brazil Skills
- Bilingual - Portuguese
- Goal-Oriented
- Customer Service
- Store maintenance
- Store Cleaning
- Friendly and Helpful
- Honest and Dependable
- Adaptable and Flexible
- Attention to Detail
- Team Cooperation
- Reliable and Responsible
- Team Leadership
- Adaptability and Flexibility
- Active Listening
- Problem-Solving
Languages
Portuguese
Native or Bilingual
Timeline
Sales Floor
Wegmans
08.2022 - 03.2024
Curbside Shopper
Wegmans
03.2021 - 04.2022
Arquive Clerk
Alvarenga Town Hall
01.2017 - 01.2019
Escola Estadual Governador Bias Fortes