Gela-Rose Patterson
Florence,KY
Summary
A hardworking and organized banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Can be trusted to work independently, yet also as a team performer. Great communication skills allowing me to be assertive and passionate towards the customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Banker
JPMorgan Chase
05.2021 - Current
- Customer based experiences where I strive to build long lasting relations with our customers
- I make sure to show ingenuity when the customer presumes to become upset
- Work in collaboration amongst other bankers and our financial team to make sure I have assisted the customers' needs to the fullest
- I input data into the system and regularly answer and make phone calls on customers behalf when needed
- Make deposits, withdrawals, payments, and regularly monitor fraud accounts
- Make changes to account fees
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Balanced teller drawers and ATM cash.
- Handled various accounting transactions.
- Provided advice on different bank products and financial options.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Cross-sold credit cards, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
Lead Warehouse Associate
Amazon
06.2011 - 04.2021
- Supervise the building's inventory, and communicate logistics amongst other buildings
- Senior Head problem solver
- Trained new incoming employees in their job roles and assisted them with new hire orientation.
- I resolved all tickets pertaining to the data entered into the system about missing scanned products
- Organize excel spreadsheets, input data, and obtain the information of the returned items that have been determined missing
- Count and load materials into the trailers and have them ready to be shipped to the new warehouse
- Check the trailers into the docking stations and release them once they are loaded
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked shelves to match planogram images and instructions.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Safely and securely loaded items to prevent damage during transport.
- Kept work areas neat, clean and free from debris.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained store assets with effective loss prevention strategies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Sales Associate Team Leader
New York And Company
09.2010 - 05.2011
- Due to great communication skills with the customers I was the highest cashier with credit card sales
- Lead floor associate and consulted with the managers on new ways to fix how the floor was stocked and displayed
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved or exceeded company-defined sales quotas.
Cashier
McDonald's
06.2005 - 09.2010
- Received payments by cash, and credit cards
- Issued receipts, refunds, credits, or change due to customers
- Greet customers entering the establishment
- Assist customers by providing information and resolving their complaints.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Identified and resolved discrepancies and errors in customer accounts.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Science of Business Management
University of Phoenix
Tempe, AZ01.2024
Skills
- Proficient in Computer programs Microsoft Office, Excel, Publisher, and PowerPoint
- Salesforce
- Verbal and Written Communication
- Staff Training
- Staff Management
- Customer Outreach
- Safe Deposit Box Oversight
- Customer Transactions
- Consumer Banking
- Training Classes
- Financial Advisement
- Promoting Products
Certification
Certified Notary Public
Languages
Spanish
Limited Working
Timeline
Associate Banker
JPMorgan Chase
05.2021 - Current
Lead Warehouse Associate
Amazon
06.2011 - 04.2021
Sales Associate Team Leader
New York And Company
09.2010 - 05.2011
Cashier
McDonald's
06.2005 - 09.2010
Bachelor of Science - Science of Business Management
University of Phoenix
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