Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gelese Lampton

Hattiesburg,MS

Summary

SUMMARY OF RELEVANT SKILLS Professional, proficient, detail-oriented team or independent worker with Excellent: Verbal & Written Communication Telephone, Speaking, Presentation Editing, Proofing, Revising, Writing, Composing, and Presentation Interpersonal Skills - Subordinate to Superior; Superior to Subordinate, Peer to Peer, and/or Liaison Data Entry, Typing and Keying Windows, Internet & Microsoft Office Clerical and Office Management - Secretarial, Receptionist, Bookkeeping, Executive Assistant Governmental Program Administration and Management SUMMARY OF RELEVANT EXPERIENCE Basketball coach - Boys and Girls Club Supervision/Management – AAU Girls Basketball Training/Coaching, University of Northwest Ohio - Job Skills Preparation Trainer/Counselor; CPR certified Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Dynamics
  • General Medicare Tier 1 CSR
  • GDIT (, Health & Civilian Services Division
  • Ensure provision of quality service to Marketplace consumers and responses to general Affordable Healthcare inquiries
  • Takes each call and provides assistance to beneficiaries and, or their authorized representatives as necessary, confirming account information, relaying messages, locating and researching claims, premium payment, coverage guidelines, and provider/supplier and plan information , and enrollment
  • Assures for each call handled, the caller receives prompt, attentive, complete, efficient and effective service
  • Resolves each caller’s issue to the fullest extent possible using NGD and scripting resources as applicable and in accordance with company guidelines and standard operating procedures
  • Consistent Quality and PPOM at 95+
  • Consistently CSATs of 5+
  • 1st Time GDIT Hire
  • GDIT Site, out of 1,222

Adoption Coach

Staffing As A Mission
02.2022 - Current
  • Provided coaching and mentoring to employees.
  • Trained and mentored nurses and new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

Coaching Assistant

South Mississippi Elite
08.2017 - 08.2020
  • Built positive and productive relationships with parents of student athletes.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Observed athletes during practice and game situations to assess performance and provide tips for improvement.

Coach

Boys And Girls Club Of Marshall, Tx
08.2015 - 05.2016
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Taught players how to run specific game plays in order to build cohesive, structured team.

Education

General Studies

Meridian Community College

Diploma - undefined

Hattiesburg High School

B.S - Disciplinary Studies Education

Wiley College
2016

Skills

  • Special Assignments
  • Multicultural Populations
  • Four Blocks Knowledge
  • Creative Lesson Plan Development
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Problem-Solving
  • MS Office
  • Audiovisual Equipment
  • Producing Stories
  • Word Processing
  • Edit Footage

Accomplishments

Graduate of Hattiesburg High School class of 2011. A member of the lady tiger basketball team from the year of 2007 until 2011. During that time her accomplishments included several state championship appearances and also including runner up in 2009. Became a Dandy Dozen junior year and was picked to play in the North vs. South Allstar game in 2010. While playing at Hattiesburg High she was one of the top 3 point shooters in the state of Ms. Accumulated 2x south state champs back in 2010-2011. End of the year she was nominated for the McDonald’s All American team. Upon graduation she attended Meridian Community College for 2 years. Her accomplishments include All Area first year, Region 23 Champs as well as leading scorer 2013. During her athletic years under Coach Courtney Pruitt at Wiley College she was one of the most coachable players with an awesome attitude. Overall accomplishment is that I was a former Final Four finalist in 2013-14 with Wiley College. Which led to her being All Area team at the completion of the season.

Certification

Life, and Fitness Trainer Property Annual AHIP, Health Insurance Marketplace Certification HIPPA Timekeeping 101

Certified Teaching for K-12

Certified for VA Health Systems in Amb

Timeline

Adoption Coach

Staffing As A Mission
02.2022 - Current

Coaching Assistant

South Mississippi Elite
08.2017 - 08.2020

Coach

Boys And Girls Club Of Marshall, Tx
08.2015 - 05.2016

General Dynamics

General Studies

Meridian Community College

Diploma - undefined

Hattiesburg High School

B.S - Disciplinary Studies Education

Wiley College
Gelese Lampton