Patient Services Coordinator
Gelga Avila
Behavioral Health Hospital
Mount Holly,NC
27
years of professional experience
Dedicated and compassionate Patient Services Coordinator with over 25 years of experience in healthcare administration, customer service, and office management. Expertise includes patient registration, insurance verification, appointment scheduling, medical records management, and front desk operations. Proven track record of delivering exceptional support to patients, providers, and healthcare teams while upholding confidentiality and ensuring compliance with healthcare regulations. Recognized for strong communication skills, meticulous attention to detail, and a steadfast commitment to enhancing patient-centered care and operational efficiency in fast-paced environments.
Work History
Nursing Secretary
9 Months- Reconciled daily clinic supply orders to inventory logs and initiated restock requests, reducing stockouts and ensuring continuous patient care.
- Organized and assembled new patient charts while processing discharged patient records to maintain accurate patient flow and documentation.
- Applied HIPAA-compliant procedures for records handling and secure document disposal, ensuring patient confidentiality and regulatory adherence.
- Managed high-volume patient phone lines, triaged concerns, and escalated clinical issues to nursing staff to expedite care coordination and issue resolution.
Medical Office Receptionist
1 Year 2 Months- Streamlined patient check-in by capturing demographics and entering records into the EHR, reducing intake time and errors.
- Verified insurance eligibility to confirm coverage and cut claim rejections, improving revenue cycle continuity.
- Collected co-pays and posted payments accurately to patient accounts, accelerating payment reconciliation.
- Balanced daily cash and payment batches to maintain precise financial records and support timely audits.
- Managed front-desk administrative tasks including phone triage and mail sorting to support clinic operations.
- Scheduled and registered patients promptly, decreasing average wait times by over 10 minutes and improving patient flow.
Store Secretary/Customer Service Associate
1 Year 2 Months- Processed weekly payroll and maintained attendance records to ensure accurate payroll reporting and compliance.
- Coordinated online order fulfillment to shorten delivery cycles and improve order accuracy.
- Recruited, trained, and mentored junior staff to raise team productivity and service consistency.
- Implemented administrative systems and procedures to streamline operations and reduce processing time.
- Prioritized workloads to meet deadlines and sustain store operations during peak periods.
- Processed customer returns and exchanges at POS, reconciled receipts and issued accurate refunds.
Nursing Secretary
2 Years 11 Months- Recorded and organized patient charts and reports in EPIC, ensuring accurate clinical documentation and timely availability.
- Documented patient admissions and discharges with precise entries, improving continuity of care and reducing documentation errors.
- Maintained department supply inventory and restocked items to ensure consistent availability for patient care.
Receptionist
23 Years 6 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new reception staff on procedures and best practices to enhance team performance.
- Implemented systems for tracking visitor access, improving security measures at the facility.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Office Manager
5 Years 5 Months- Oversaw preparation and processing of biweekly payroll for over 85 employees; conducted reviews for accuracy of approved timesheets; managed garnishments and other payroll deductions using Kronos system.
- Implemented tracking and monitoring of student attendance both offline and online to support accurate monthly billing.
- Directed scheduling and maintenance of school-wide events calendar; enhanced online school information and distribution lists.
- Administered organization and monitoring of diverse manual and electronic documents, files, records, reports, and inventory including employee records and budget reports.
- Managed distribution and reconciliation of petty cash and purchase card accounts.
- Coordinated ordering, receiving, and maintenance of school office supplies; ensured consistent availability of required items and executed periodic supply runs.
Administrative Assistant
1 Year 5 Months- Streamlined management of school office files, logs, and student records, enhancing organizational efficiency.
- Improved communication flow between school and campus by delivering accurate written correspondence.
- Developed clear staff memos, letters, and correspondence per principal's instructions.
- Enhanced vehicle usage oversight and maintenance tracking, reducing downtime.
- Achieved timely completion of clerical tasks, including photocopying, faxing, and mailing.
- Optimized mail sorting and distribution processes, ensuring prompt delivery.
- Strengthened payroll support through effective utilization of Kronos system as a backup.
- Enhanced call management by efficiently screening and transferring inbound calls.
Bookkeeper
5 Years 6 Months- Achieved streamlined accounting processes through effective assistance with all accounting duties.
- Secured accurate logging of SSI checks for newly admitted residents, minimizing delays until direct deposit was established.
- Facilitated timely fund distribution and maintained accurate records of petty cash and purchase card accounts.
- Confirmed account closures for discharged residents, guaranteeing compliance with SSI check distribution requirements.
- Validated invoice coding and processed payments while keeping organized files of all forwarded invoices.
- Documented all checks received from donations, trusts, refunds, and dividends, enhancing financial transparency.
- Optimized inventory management for facility office, kitchen, and household supplies, ensuring consistent availability.
- Provided efficient switchboard relief, supporting communication operations as needed.
Business Office Assistant
7 Years 6 Months- Managed accounts receivable and payable data by setting up vendor accounts, tracking expenses, and processing invoices.
- Supported employment functions at the community by adhering to policies and regulations.
- Processed payroll at the community level using Kronos, while overseeing accurate payroll submissions for over 95 employees.
- Facilitated employee benefits programs by educating team members on plans and assisting with enrollments.
- Contributed to special projects and assignments as directed by the community business director.
- Supervised front desk operations by coordinating receptionist schedules to ensure adequate coverage.
Education
Associate of Science
Skills
Payroll
Professional telephone etiquette
Strong organizational skills
HIPAA compliance
Insurance verification
Conflict resolution techniques
Medical records management
Cash handling
Electronic health records
Documentation and recordkeeping
Office management
Epic systems
Languages
Spanish (Novice)
Timeline
Nursing Secretary
Behavioral Health Hospital
09.2025 - CurrentRead More
Medical Office Receptionist
Central Carolina Hospital
11.2024 - 01.2026Read More
Store Secretary/Customer Service Associate
Dillard's Greensboro
04.2023 - 06.2024Read More
Nursing Secretary
Moses Cone Hospital
04.2021 - 03.2024Read More
Office Manager
Theresa Paplin School
10.2015 - 03.2021Read More
Administrative Assistant
Theresa Paplin School
05.2014 - 10.2015Read More
Bookkeeper
SCO Family Services
11.2008 - 05.2014Read More
Business Office Assistant
Atria Senior Living
01.2003 - 07.2010Read More
Receptionist
Atria Senior Living
07.1999 - 01.2023Read More
Queensborough Community College
Associate of Science
Read More