Shelby Roberge
Rock Island,IL
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
17
17
years of professional experience
Work History
Nursing Secretary
UnityPoint Health Trinity Rock Island
Rock Island, IL
03.2015 - Current
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Maintained accurate records of patient care, condition, progress and concerns.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Certified Nursing Assistance
Individual Advocacy Group
East Moline, IL
11.2013 - 03.2015
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Answered patient calls for care and feeding.
- Cooked appetizing and satisfying meals and snacks.
- Maintained a clean, healthy and safe environment.
Certified Nursing Assistance
Friendship Manor
Rock Island, IL
07.2012 - 03.2016
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Helped residents programming goals and increase their independence.
- Followed safe lifting techniques and individual resident lifting instructions.
Certified Nursing Assistance
Rosewood Care Center of Moline
Moline, IL
07.2010 - 11.2012
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Followed safe lifting techniques and individual resident lifting instructions.
- Monitored vital signs, such as blood pressure and pulse.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Cashier Customer Service
Hy-Vee
Milan, IL
08.2008 - 08.2010
- Folded and arranged garments in attractive displays.
- Provided an elevated customer experience to generate a loyal clientèle.
- Maintained cleanliness and presentation of stock room and production floor.
- Routinely answered customer questions regarding merchandise and pricing.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
High School Diploma - undefined
Rock Island High School
Rock Island, IL12
Skills
- Quick learner
- Proficient in cash management
- Strong client relations
- Multi-line phone talent
- Medical terminology knowledge
- MS Windows proficient
Timeline
Nursing Secretary
UnityPoint Health Trinity Rock Island
03.2015 - Current
Certified Nursing Assistance
Individual Advocacy Group
11.2013 - 03.2015
Certified Nursing Assistance
Friendship Manor
07.2012 - 03.2016
Certified Nursing Assistance
Rosewood Care Center of Moline
07.2010 - 11.2012
Cashier Customer Service
Hy-Vee
08.2008 - 08.2010
High School Diploma - undefined
Rock Island High School
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